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Lecture Notes in Information Systems

and Organisation

Volume 5

Series Editors

Richard Baskerville, Decatur, USA Marco De Marco, Roma, Italy Nancy Pouloudi, Athens, Greece Paolo Spagnoletti, Roma, Italy Dov Te’eni, Tel Aviv, Israel

Jan vom Brocke, Vaduz, Liechtenstein Robert Winter, St. Gallen, Switzerland

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More information about this series at http://www.springer.com/series/11237

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Lapo Mola • Ferdinando Pennarola • Stefano Za

Editors

From Information to

Smart Society

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Editors Lapo Mola Dpt. of Business Administration University of Verona Verona Italy Ferdinando Pennarola

Dpt. of Management and Technology Bocconi University

Milan Italy Stefano Za

CeRSI Research Center in Information Systems LUISS Guido Carli University

Rome Italy

ISSN 2195-4968 ISSN 2195-4976 (electronic) ISBN 978-3-319-09449-6 ISBN 978-3-319-09450-2 (eBook) DOI 10.1007/978-3-319-09450-2

Springer Cham Heidelberg New York Dordrecht London

Library of Congress Control Number: 2014953250 © Springer International Publishing Switzerland 2015

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law.

The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.

Printed on acid-free paper

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Contents

Introduction . . . 1 Lapo Mola, Ferdinando Pennarola, and Stefano Za

Part I Social Network, On-line Communities and Collaborative Environment

Why People Use Social Media Platforms: Exploring the Motivations

and Consequences of Use . . . 9 Petri Hallikainen

The Structure of Organizational Virtual Social Networks . . . 19 Debora Bobsin and Norberto Hoppen

Developing Social Leadership: Cultural and Technological Influences . . . 31 Alessandra Lazazzara and Cristiano Ghiringhelli

A Strategic and Organizational Perspective for Understanding

the Evolution of Online Reputation Management Systems . . . 49 Alberto Francesconi and Claudia Dossena

Social Evolution of Enterprise Information Systems:

A First Interpretive Framework for Benefits and Risks . . . 63 Davide Aloini

The Impact of Online Social Networks on Decision Support Systems . . . 75 Francisco Antunes and Joa˜o Paulo Costa

Explaining Virtual Community Participation: Accounting for

the IT Artifacts Through Identification and Identity Confirmation . . . . 87 Kathy Ning Shen and Mohamed Khalifa

Preserving Knowledge Through Community of Practice: A Multiple

Case Study . . . 103 Rocco Agrifoglio and Concetta Metallo

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Knowledge-Intensive Business Processes in Disaster Recovery . . . 113 Olivera Marjanovic and Petri Hallikainen

E-Healthcare and the Co-Creation Approach: A Critical Perspective . . . 123 Maria Laura Toraldo, Gianluigi Mangia, Mariavittoria Cicellin,

Andrea Tomo, and Caterina Galdiero

From Knowledge Transfer to Innovation Spreading: The Use

of Networks in Long-Term Care . . . 135 Isabella Bonacci and Oscar Tamburis

At the Boundary of Communities and Roles: Boundary Objects

and Knowledge Artifacts as Resources for IS Design . . . 149 Federico Cabitza

Part II Smart Cities and Ecological Sustainability Smart City Research as an Interdisciplinary Crossroads:

A Challenge for Management and Organization Studies . . . 163 Francesca Ricciardi and Stefano Za

Urban Tableau de Bord: Measuring Smart City Performance . . . 173 R.P. Dameri

Understanding Different Organizational Roles in Smart City Platforms: Preliminary Evidence and Emerging Issues . . . 181 Paolo Canonico, Stefano Consiglio, Mario Pezzillo Iacono,

Lorenzo Mercurio, and Alessia Berni

Social Equity and Ecological Sustainability: New Framework

and Directions for the IS Community . . . 197 Claudio Vitari

Part III Countries, Societies and Public Sector

Overcoming the Digital Divide in Europe: Let’s Learn from Emerging Countries! . . . 209 Giuliana Vitiello, Monica Sebillo, Genoveffa Tortora, Pasquale Di Giovanni, and Athula Ginige

Strategies and Policies to Avoid Digital Divide: The Italian Case

in the European Landscape . . . 221 Alessandro Ruggieri, Enrico Maria Mosconi, Stefano Poponi,

and Alessio Maria Braccini

Communication Web 2.0: An Attempt to Understand the Gap Between Italian Law and Accounting Firms and the International

Environment . . . 231 Lapo Mola, Alessandro Zardini, and Ilenia Confente

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From the Blogosphere into Real Politics: The Use of ICT by the

Five Star Movement . . . 241 Øystein Sæbø, Alessio Maria Braccini, and Tommaso Federici

Transforming Government Agencies’ Approach to eParticipation

Through Multiple Social Media Exploitation . . . 251 Yannis Charalabidis and Euripidis Loukis

Interweaving Temporal Qualitative Comparative Analysis with Necessary Conditions Analysis: An Empirical Application in the

European Monitoring Systems Context . . . 269 Federico Iannacci

Evaluating Open Government Initiatives . . . 281 Jan Huntgeburth and Daniel Veit

Typical Perception and Usage of Computers Amongst the Public

Sector Officials in a Least Developed Country: Bangladesh Study . . . 297 Ahmed Imran

E-Government Implementation in Developing Countries . . . 315 Antoine Harfouche and Alice Robbin

Author Index . . . 329 Subject Index . . . 331

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