1
References
Bibliography
ABA Invest in Austria (December 2017), Austria as the Innovation Leader”– New Government Program Will Attract More Foreign Investors. Retrieved from https://investinaustria.at/en/;
Abu-Shanab, E., Al-Dalou, R. (2012). E-participation Initiatives: A Framework for Technical Tools, The 2012 International Arab Conference of e-Technology (IACe-T'2012), At Zarqa, Jordan, April 2012;
Accenture (2015), “Digital at Depth: Digital technologies at the heart of public service transformation and as a catalyst for economic growth and innovation”, Accenture Report.
Retrieved from
https://www.accenture.com/t20150523T033713__w__/usen/_acnmedia/Accenture/Convers ion-Assets/ DotCom/Documents/Global/PDF/Dualpub_9/Accenture-Digital-at-Depth-for- GovernmentInnovation.pdf;
Afyonluoglu, M, Alkar. A.Z., (2017), Comparison and Evaluation of International e- government Benchmarking Studies, Electrical and Electronics Engineering Dept., Hacettepe University, Ankara, Turkey. Retrieved from
https://www.researchgate.net/publication/324056513_Comparison_and_Evaluation_of_Int ernational_e-government_Benchmarking_Studies;
Aichholzer, G., Allhutter, D. (2009), e-Participation in Austria: Trends and Public Policies, ITA: Institute of Technology Assessment. Retrieved from http://epub.oeaw.ac.at/ita/ita- manuscript/ita_09_01.pdf;
Aichholzer, G., Spitzenberg, M. (2005), e-Government in Österreich: Entiwicklungsstand, Nutzung und Modellprojekte, Studie im Auftrag des Bundeskanzleramtes, Juli, ITA, Österreichische Akademie der Wissenschaften, Wien;
Alshehri, M., Drew, S., (2010), Implementation of e-Government: Advantages and Challenges, Proceedings of the IASK International Conference E-Activity and Leading
2
Technologies & InterTIC, pp. 79-86. Retrieved from https://core.ac.uk/download/pdf/143886366.pdf ;
Alves, H. (2013), “Co-creation and innovation in public services”, In: The Service Industries Journal, Volume No. 33, Issue 7-8, pp. 671-682, London: Routledge, Taylor and Francis group. Retrieved from https://doi.org/10.1080/02642069.2013.740468;
Arundel, A., Bloch, C., Ferguson, B., (2016), Measuring innovation in the public sector, OECD Blue Sky 2016 conference paper;
Barras, R, (1986), “Towards a Theory of Innovation in Services” in Research Policy. Policy, management and economic studies of science, technology and innovation. Elsevier, Vol. 15, Issue 4, pp. 161-173;
Bason, C., (2018), Leading public sector innovation: Co-creating for a better society (second edition), UK: Policy Press;
Bekkers, V., Homburg, V., (2005), The Information Ecology of E-Government. E- Government as Institutional and Technological Innovation in Public Administration, IOS Press;
Bekkers, V., van Duivenboden, H., Thaens, M., (2006), Information and Communication Technology and Public Innovation. Assessing the ICT-Driven Modernization of Public Administration, IOS Press;
Bekkers, V., Edelenbos, J., Steijn, B., (2011), “Innovation in the Public Sector: Linking Capacity and Leadership”, In: The Innovation Journal: The Public Sector Innovation Journal, Vol. 17, Issue 1, New York: Palgrave Macmillan;
Bekkers, V.J., Homburg, V.M.F.(eds). (2005). The Information Ecology of E‐Government:
E‐Government as Institutional and Technological Innovation in Public Administration. Amsterdam: IOS Press;
Berntzer, L. (2014), Measuring the Impact of eGovernment Services, The Eighth International Conference on Digital Society, ICDS 2014, 23-27 March, Barcelona, Spain;
BMVIT – Bundesministerium für Verkehr, Innovation und Technologie and BMWFJ - Bundesministerium für Wirtschaft, Familie und Jugend (2012), Leitkonzept für eine
3
innovationsfördernde öffentliche Beschaffung (IÖB) in Österreich, Wien 2012. Retrieved from https://www.bmvit.gv.at/innovation/innovationsfoerdernde_beschaffung.html;
Bonina C., Cordella, A., (2010), Public sector innovation and ICT: beyond the private sector rationale, London School of Economics and Political Science, Department of Management;
Bonina, C., Cordella, A., (2012), “A Public Value Perspective for ICT Enabled Public Sector Reforms: A Theoretical Reflection”, In: Government Information Quarterly, Elsevier,Vol.29, Issue 4, pp. 512-520;
Borins, S. (2001), "Encouraging innovation in the public sector", In: Journal of Intellectual Capital, Vol. 2 Issue, 3, pp.310-319, https://doi.org/10.1108/14691930110400128;
Borins, S., (2014), The Persistence of Innovation in Government. Washington, DC:
Brookings Institution Press;
Cabinet Office (1999) Modernising Government, White Paper, London: HMSO. Retrieved from the UK Government Web Archive,
http://webarchive.nationalarchives.gov.uk/20131205101137/http://www.archive.official- documents.co.uk/document/cm43/4310/4310.htm;
Capgemini for European Commission, The User Challenge, Benchmarking The Supply Of Online Public Services, 7th Measurement, September 2007. Retrieved from https://publications.europa.eu/en/publication-detail/-/publication/9b1d1b48-9c1d-453a- 86a6-9e1caf7b6d98/language-en;
Capgemini for the European Commission (2006), Online availability of public services, how is Europe progressing? Report of the 6th measurement June 2006. Web based survey on electronic public services – Study, April 2006. Retrieved from https://publications.europa.eu/en/publication-detail/-/publication/6fbd9629-a4f8-4bff-a4ef- 2a982bf13b3e;
Carter A., Bélanger F., (2005) „The utilization of e-government services: citizen trust, innovation and acceptance factors, In: Information System Journal, Vol. 15, Issue 1, pp. 5- 25;
4
Cunningham, P., Karakisidou, A., (2009), Innovation in the Public Sector, Policy Brief No.
2 (2009), European Trend chart Innovation Policy, Brussels: European Commission;
De Vries, H., Bekkers, V., Tummers, L., (2015), “Innovation in the public sector: a systematic review and future research agenda, In: Public Administration, Vol. 94, Issue 1, pp. 146-166, John Wiley & Sons Ltd. Retrieved from https://doi.org/10.1111/padm.12209;
Demircioglu, M.A., Audretsch, D.B. (2017), “Conditions for innovation in public sector organizations”, In: Research Policy, Vol. 46, Issue 9, pp.1681-1691, Elsevier B.V..
Retrieved from https://doi.org/10.1016/j.respol.2017.08.004;
Ekelin, A. (2007), The Work to Make eParticipation Work, Sweden: Blekinge Institute of Technology, Department of Interaction and System Design;
ELGA GmbH (2015), The Electronic Health Record (ELGA) in Austria. Retrieved from https://www.bmgf.gv.at/cms/home/attachments/1/7/2/CH1538/CMS1458292318057/1511 _elga_the_electronic_health_record_in_austria.pdf;
Ernst & Young Publication (2017), Public sector innovation. From ideas to actions.
Retrieved from https://www.ey.com/ca/en/industries/government---public-sector/ey-public- sector-innovation-ideas-actions;
European Union: Council of Europe (2009), Electronic democracy (“e-democracy”), Recommendation CM/Rec(2009)1 and explanatory memorandum, Strasbourg: Council of Europe Publishing, September 2009;
European Union: European Commission (2014), e-Government in Austria, e-Government Factsheet, April 2014. Retrieved from https://joinup.ec.europa.eu/document/egovernment- austria-april-2014-v160;
European Union: European Commission (2016), e-Government in Austria, e-Government
Factsheet, February 2016. Retrieved from
https://joinup.ec.europa.eu/document/egovernment-austria-april-2014-v160;
European Union: European Commission (2016), eGovernment in the European Union, June 2016. Retrieved from https://joinup.ec.europa.eu/;
5
European Union: European Commission (2018), e-Government in Austria, e-Government Factsheet, May 2018. Retrieved from https://joinup.ec.europa.eu/sites/default/files/inline- files/eGovernment_in_Austria_2018_vFINAL.pdf;
European Union: European Commission (2018), European Semester Country Report Austria 2018, SWD 2018 218 final, Brussels 7 March 2018. Retrieved from https://ec.europa.eu/info/business-economy-euro/economic-and-fiscal-policy-
coordination/eu-economic-governance-monitoring-prevention-correction/european- semester/european-semester-your-country/austria_en;
European Union: European Commission (2018). DESI 2018. Digital Economy and Society Index Country Report – Austria, Brussels: European Commission. Retrieved from https://ec.europa.eu/digital-single-market/en/scoreboard/austria;
European Union: European Commission (2018). DESI 2018. Digital Economy and Society Index Country Report – Austria, Telecom Chapters, Brussels: European Commission.
Retrieved from https://ec.europa.eu/digital-single-market/en/scoreboard/austria;
European Union: European Commission Fact Sheet, Digital Economy and Society Index (DESI) 2018, Brussels, 18 May 2018. Retrieved from http://europa.eu/rapid/press- release_MEMO-18-3737_en.htm;
European Union: European Commission, eGovernment Benchmark 2017. Taking stock of user-centric design and delivery of digital public services in Europe: final insight report.
Retrieved from https://publications.europa.eu/en/publication-detail/-/publication/696b493e- f9a8-11e7-b8f5-01aa75ed71a1/language-en/format-PDF/source-61711450;
European Union: European Commission, Communication from the Commission to the European Parliament, the Council, the European economic and social committee and the committee of the regions. A Digital Single Market Strategy for Europe, 6 May 2015, COM(2015) 192 final. Retrieved from https://ec.europa.eu/digital-single- market/en/news/digital-single-market-strategy-europe-com2015-192-final;
European Union: European Commission, Digital Economy and Society Index (DESI) Report 2018, Digital Public Services. Retrieved from https://ec.europa.eu/digital-single- market/en/desi;
6
European Union: European Commission, The European eGovernment Action Plan 2011- 2015 Harnessing ICT to promote smart, sustainable & innovative Government, 15.12.2010, SEC (2010) 1539 final. Retrieved from https://ec.europa.eu/digital-single- market/en/european-egovernment-action-plan-2011-2015;
European Union: European Commission, The European eGovernment Action Plan 2016- 2020, Accelerating the digital transformation of government, 19.4.2016, COM(2016), 179 final. Retrieved from https://ec.europa.eu/digital-single-market/en/news/communication- eu-egovernment-action-plan-2016-2020-accelerating-digital-transformation;
European Union: European Commission: National Interoperability Framework Observatory (2018), e-Government Infographics 2018 – Austria, 5 May 2018. Retrieved from https://joinup.ec.europa.eu/collection/national-interoperability-framework-observatory- nifo/egovernment-factsheets-and-infographics;
European Union: European Parliament (2016), Potential and Challenges of E-Participation in the European Union, Study for the AFCO Committee, Brussels, May 2016;
Falb, M., Ledinger, R. (2006), “E-Government in Österreich. Die Geschichte zur Erfolgsgeschichte”, In: Österreichisches Jahrbuch für Politik 2006, Kohl. A, Ofner, G., Burkert-Dottolo, G., Karner, S., Wien: Böhlau Verlag. Retrieved from http://www.jahrbuch- politik.at/politik_eintrag/e-government-in-o%CC%88sterreich-die-geschichte-zur-
erfolgsgeschichte/;
Federal Chancellery (1999), Federal Electronic Signature Law (Signature Law – SigG), Federal Law Gazette I No. 190/1999. Retrieved from https://www.ris.bka.gv.at/Dokument.wxe?Abfrage=Erv&Dokumentnummer=ERV_1999_
1_190;
Federal Chancellery (2004), Federal Act on Provisions Facilitating Electronic Communications with Public Bodies (E-Government Act – E-GovG), Federal Law Gazette
I No. 10/2004. Retrieved from
https://www.ris.bka.gv.at/Dokument.wxe?Abfrage=Erv&Dokumentnummer=ERV_2004_
1_10;
7
Federal Chancellery (2017), Administration on the Net: The ABC guide of eGovernment in Austria, Mödling: Kny & Partner, Druck & Verlagsproduktionen, March 2017. Retrieved from www.digital.austria.gv.at/publications;
Federal Chancellery of the Republic of Austria (2013), Austrian Cyber Security Strategy,
Vienna, March 2013. Retrieved from
https://www.bmi.gv.at/504/files/130415_strategie_cybersicherheit_en_web.pdf;
Federal Chancellery, Danube University Krems (2013), White Paper “Framework for Open Government Data platforms”, 23 March 2018. Retrieved from https://www.data.gv.at/wp- content/uploads/2013/08/Framework__for_Open_Government_Data_Platforms_1.1.pdf;
Federal Chancellery, Federal Ministry of Finance, Federal Ministry for Education, Arts and Culture, Federal Ministry for Transport, Innovation and Technology, Federal Ministry of Economy, Family and Youth, Federal Ministry of Science and Research (2011), Realising potentials, increasing dynamics, creating the future: Becoming an Innovation Leader, Austrian RTI Strategy 2011; MEV Verlag publishers. Retrieved from https://era.gv.at/directory/158/attach/RTI_Strategy.pdf;
Federal Chancellery, Zusammen. Für Österreich. Regierungsprogramm 2017-2022, Neue Volkspartei und Freiheitliche Partei Österreichs. Retrieved from https://www.bundeskanzleramt.gv.at/regierungsdokumente;
Federal Ministry for Education, Science and Culture: Menzel, T. (2005), The Role of Electronic Signatures in the Austrian Federal E-Government-Strategy with Special Focus on the Educational Sector, ICA Conference 2005, Session “Identity Management”, Austria, Salzburg. Retrieved from https://bildung.bmbwf.gv.at/schulen/ica_2005.pdf?61edez;
Fugslang, L., Sundbo, J., (2016), “Innovation in public service systems”, In: Service Innovation: Novel Ways of Creating Value in Actor Systems, Toivonen, M., Springer Japan;
Gallouj, F., Djellal, F., (2013), “Two decades of research on innovation in services: which place for public services?” in Structural Change and Economic Dynamics, Amsterdam:
Elsevier, Vol. 27, pp. 98-117;
Halvorsen, T., Hauknes, J., Miles, I., Røste, R., (2005), On the differences between public and private sector innovation, PUBLIN Report No. D9, NIFU STEP Oslo;
8
Hartley, J., (2014), “New development: Eight and a half propositions to stimulate frugal innovation” in Public Money and Management , Vol. 34, Issue 3, pp. 227-232;
Heeks, R.B. (2001) Understanding e-Governance for Development, i-Government paper no.11, IDPM, University of Manchester. Retrieved from http://www.man.ac.uk/idpm/idpm_dp.htm;
ICEG European Center (2012), INNO- Grips Policy Brief No.5, Policies Supporting Innovation in Public Service Provision, INNO-Grips Global Review of Innovation Policy
Studies, Budapest, Hungary. Retrieved from
http://innogrips.empirica.biz/fileadmin/innogrips/documents/01_policy%20briefs/ig_policy brief_5_public-sector-innovation_final.pdf;
International Telecommunication Union (ITU), (2017), ICT Facts and Figures 2017, Geneva: ICT Data and Statistics Division Telecommunication Development Bureau.
Retrieved from https://www.itu.int/en/ITU-D/Statistics/Pages/facts/default.aspx;
Jansen, A., (2012), “The Understanding of ICTs in Public Sector and Its Impact on Governance”, In: Scholl, H.J. at al. (eds), Electronic Government. 11th IFIP WG 8.5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012.
Proceedings, Springer, pp. 174-186;
Jayashree S., Marthandan G. (2010), “Government to E-government to E-society”, In:
Journal of Applied Sciences, Asian Network for Scientific Information, Vol. 10, Issue 19, pp. 2205-2210;
Jayashree, S., Marthandan, G. (2010), “Government to E-government to E-society” in Journal of Applied Sciences, Vol. 10, Issue 19, pp. 2205-2210;
Kankanhalli, A., Zuiderwijk, A., Tayi, G.K., (2016), “Open Innovation in the public sector:
A research agenda”, In: Government Information Quarterly, Vol. 34, Issue 1, Elsevier Inc.
Retrieved from https://doi.org/10.1016/j.giq.2016.12.002;
Ketchum publico (Juni 2018), Wirtschaftszeit Wien, Innovation factory im BRZ in Wien eröffnet. Retrieved from https://wien.wirtschaftszeit.at/;
9
Koch, P., Cunningham, P., Schwabsky, N. (2005), Innovation in the Public Sector: Summary and Policy Recommendations, PUBLIN Report No. D24. NIFU STEP, Oslo, Norway;
Koch, P., Hauknes, J., (2005), On innovation in the public sector, PUBLIN Report No. D20, NIFU STEP, Oslo, Norway;
Krcmar et al. (2017): eGovernment MONITOR 2017. Nutzung und Akzeptanz digitaler Verwaltungsangebote – Deutschland, Österreich und Schweiz im Vergleich. Initiative D21, fortiss (Hrsg.). Retrieved from www.egovernment-monitor.de;
Krishnan, S., Teo, T.S.H., Lim, J. (2013), “E-Participation and E-Government Maturity: A Global Perspective, In: Dwivedi, Y.K et at Eds (2013), Grand Successes and Failures in IT:
Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT, pp. 420-435, Bangalore, India, 27-29 June. Retrieved from DOI: 10.1007/978-3-642-38862-0_26;
Leon L.R., Simmonds, P., Roman, L., (2012), Trends and Challenges in Public Sector Innovation in Europe, Thematic Report, InnoPolicy TrendChart, Brussels: European
Commission. Retrieved from
http://ec.europa.eu/DocsRoom/documents/13181/attachments/1/translations;
Manoharan, A., Holzer, M, (2012). E-Governance and Civic Engagement: Factors and Determinants of E-Democracy, USA: IGI Global;
Mardikyan, S., Yıldız, E., Ordu, M., Şimşek, B. (2015), " Examining the Global Digital Divide: A Cross-Country Analysis ", Communications of the IBIMA, Vol. 2015, Article ID 592253. Retrieved from DOI: 10.5171/2015.592253;
Meijer A.J, Zouridis S., (2004), E-government as Institutional Transformation, In:
Innovations through Information Technology, M. Khosrow-Pour (ed.), Idea Group, Hershey PA, pp.565-568;
Mickoleit, A. (2014), “Social Media Use by Governments: A Policy Primer to Discuss Trends, Identify Policy Opportunities and Guide Decision Makers”, OECD Working Papers on Public Governance, No. 26, OECD Publishing, Paris.
http://dx.doi.org/10.1787/5jxrcmghmk0s-en;
10
Millard, J. (2006), E-governance and e-participation: lessons in promoting inclusion and empowerment, Danish Technological Institute. Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/un/unpan023684.pdf;
Millard, J. (2013), “ICT-enabled public sector innovation: Trends and prospects”, In:
ICEGOV '13 Proceedings of the 7th International Conference on Theory and Practice of Electronic Governance, Seoul, Republic of Korea: ACM. Retrieved from http://dx.doi.org/10.1145/2591888.2591901;
Nasi, G., Cucciniello, M., Mele, V., Valotti, G. (2014). Adoption, Diffusion and Upscaling of ICT Driven Innovations. (Project Initiation Document), LIPSE (Learning from Innovation in Public Sector Environments), Bocconi, Italy; Università Bocconi;
Navarro, F.M., (2016), From Government Innovation to Public Innovation. the ICT as Key Tools”, In: International Journal of New Technology and Research, Vol. 2, Issue 6, pp.4-7;
Net4Society Factsheet (2017), The e-Government Policy, Retrieved from https://www.net4society.eu/_media/egovernment%20policy.pdf;
Oberer, B., Erkollar, A. (2011), “National Electronic Government Strategies in Austria”, In:
The Proceedings of the 11th European Conference on eGovernment, edited by Klun, M., Decman, M., Jukić, T. (University of Ljubljana) UK: Academy Publishing Limited, pp. 422- 431;
Obi, T., Iwasaki, N. (2015), A Decade of World e-Government Rankings, Amsterdam: IOS Press BV;
OECD (2001), Government of the Future, OECD Publishing, Paris, https://doi.org/10.1787/9789264189775-en;
OECD (2001), Citizens as Partners: Information, Consultation and Public Participation in Policy-Making, OECD Publishing, Paris, https://doi.org/10.1787/9789264195561-en;
OECD (2003), The e-Government Imperative, OECD e-Government Studies, OECD Publishing, Paris, https://doi.org/10.1787/9789264101197-en;
OECD (2005), Evaluating Public Participation in Policy Making, OECD Publishing, Paris, http://dx.doi.org/10.1787/9789264008960-en;
11
OECD (2005), Governance of Innovation Systems. Volume 3: Case studies in cross-sectoral policy, OECD Publishing, Paris, https://doi.org/10.1787/9789264035720-en;
OECD (2005), e-Government for Better Government, OECD e-Government Studies, OECD Publishing, Paris, https://doi.org/10.1787/9789264018341-en;
OECD (2009), Focus on Citizens: Public Engagement for Better Policy and Services, OECD Studies on Public Engagement, OECD Publishing, Paris, http://dx.doi.org/10.1787/9789264048874-en;
OECD (2009), Rethinking e-Government Services: User-Centred Approaches, OECD e- Government Studies, OECD Publishing, Paris, https://doi.org/10.1787/9789264059412-en;
OECD (2010), Better Regulation in Europe: Austria 2010, OECD Publishing, Paris;
http://dx.doi.org/10.1787/9789264094772-en;
OECD (2011), The Call for Innovative and Open Government: An Overview of Country Initiatives, OECD Publishing, Paris, https://doi.org/10.1787/9789264107052-en;
OECD (2011), Together for Better Public Services: Partnering with Citizens and Civil Society, OECD Public Governance Review, OECD Publishing, Paris, http://dx.doi.org/10.1787/9789264118843-en;
OECD (2014), Innovating the Public Sector: from Ideas to Impact. The Innovation Imperative: A Call to Action, OECD Conference Centre, Paris, 12-13 November;
OECD (2014), Innovating the Public Sector: from Ideas to Impact. Building Organisational Capacity for Public Sector Innovation, OECD Conference Centre, Paris, 12-13 November;
OECD (2014), Recommendation of the Council on Digital Government Strategies, Public Governance and Territorial Development Directorate;
OECD (2015), Public Governance for inclusive growth: Towards a new vision for the public sector, Meeting on Public Governance at Ministerial level, Helsinki, Finland, 28 October;
OECD (2015), The Innovation Imperative in the Public Sector: Setting an Agenda for Action, OECD Publishing, Paris, http://dx.doi.org/10.1787/9789264236561-en;
12
OECD (2017), Economic Surveys: Austria 2017, OECD Publishing, Paris, https://doi.org/10.1787/eco_surveys-aut-2017-en;
OECD (2017), Fostering Innovation in the Public Sector, OECD Publishing, Paris, https://doi.org/10.1787/9789264270879-en;
OECD (2018), "National Accounts at a Glance", OECD National Accounts Statistics (database), https://doi.org/10.1787/data-00369-en;
OECD Comparative Study (2016), Digital Government Strategies for Transforming Public Services in the Welfare Areas,; OECD Publishing, Paris;
Osborne, S.P., Brown, L., (2013), Handbook of Innovation in Public Services, UK: Edward Elgar;
Oxford Internet Institute for the eGovernment Unit of DG Information and Media of the European Commission, (2006) Breaking Barriers to eGovernment: Overcoming obstacles to improving European public services. MODINIS study- Contract no. 29172, A Legal and Institutional Analysis of Barriers to eGovernment Draft Deliverable 1b. Retrieved from http://www.egovbarriers.org/;
Papadomichelaki, X, (2006), “A Review of Quality Dimensions in e-Government Services£
in M.A. Wimmer et al (Eds.), EGOV 2006 (2006), Berlin Heidelberg: Springer-Verlag, pp.
128-138;
PRISMA (2002), Pan-European best practice in service delivery, deliverable D3.2 of Prisma, a research supported by the Information Society Technologies Programme of the
European Union, 2000-2003, Retrieved from
https://www.ifib.de/publikationsdateien/D3.2_final.pdf;
Ramli, R.I., Abdullah, M.Y., Arifin, A.S., Hassan, N.A., (2016),“The Myth of One Size Fits All in Understanding Public Sector Innovation”, In: Perdana School of Science, Technology and Innovation Policy, Universiti Technologi Malaysia, Vol. 2, Issue 1, pp. 31-38, Retrieved from http://www.jostip.org/index.php/jostip/article/view/27;
Rannenberg, K., Royer, D., Deuker, A. (2009), The Future of Identity in the Information Society. Challenges and Opportunities, Berlin Heidelberg: Springer- Verlag;
13
Riviere, P. (2017), The Framework That Will Make You Understand E-participation.
Retrieved from https://www.citizenlab.co/blog/e-government/framework-will-make-you- understand-e-participation/;
Sakowicz, Marcin. (2018). How to Evaluate E-Government? Different Methodologies and Methodes, Warsaw School of Economics, Department of Public Administration;
Schossböck, J. et al. (2016), Inclusion and Privacy in E-Participation Platform Design, Conference Paper, p. 51-58, IOS Press, September 2016. DOI: 10.3233/978-1-61499-670- 5-51;
Spirakis, G., Nikolopoulos, K. (2010), “The impact of electronic government on democracy:
E-democracy through e-participation”, In: Electronic Government an International Journal (2015), Volume No. 7, Issue 1, pp. 75-88, Inderscience publisher. Retrieved from DOI:
10.1504/EG.2010.029892;
Stranacher, K., Zefferer, T., Tauber, A., Zwattendorfer, B. (2014), “The Austrian Identity Ecosystem: An E-Government Experience”, In: Architectures and Protocols for Secure Information Technology Infrastructures, Ruiz- Martinez, A., Pereñiguez-Garcia, F., Marín- López, R. (2014), USA: IGI Global, pp. 288-309;
Tambouris, E., Kalampokis, E., Tarabanis, K. (2008), “eParticipation Research Projects in the European Union: A Survey, In: International Journal of Electronic Business, Volume No. 6, Issue 6, pp. 554-571, Inderscience Enterprises Ltd. Retrieved from http://www.inderscience.com/offer.php?id=21874;
Tomkova, J. (2009), E-consultations: New tools for civic engagement or facades for political correctness?, European Journal of ePractice, March 2009;
United Nations E-Government Survey 2012: E-Government for the People, New York:
United Nations. Department of Economic and Social Affairs (UN/DESA);
United Nations E-Government Survey 2014:E-Government for the Future We Want, New York: United Nations. Department of Economic and Social Affairs (UN/DESA);
14
United Nations E-Government Survey 2016: E-Government in Support of Sustainable Development, New York: United Nations. Department of Economic and Social Affairs (UN/DESA);
United Nations E-Government Survey 2018. Gearing e-government to support transformation towards sustainable and resilient societies. New York: United Nations.
Department of Economic and Social Affairs (UN/DESA);
United Nations, Innovations in the Public Sector. Compendium of Best Practices: Winners of the United Nations Public Service Awards (2003-2005), Department of Economic and Social Affairs (UN/DESA);
Wimmer, M.A. (2002), “Integrated Service Modelling for Online One-Stop-Shop”, In:
Electronic Markets, Vol. 12, Issue 3, p. 149-156, Routledge Ltd;
Working Group Beamte/ Web 2.0 (2010), Leitfaden – Umgang mit Web 2.0 für MitarbeiterInnen der öffentlichen Verwaltung. Retrieved from http://www.ref.gv.at/ref.gv.at/cms/fileadmin/_migrated/content_uploads/BeamteZweiNull_
1-0-0_20101019.pdf;
Young Suh, S., President of the National Computerization Agency in Korea (2003), Promoting Citizen Participation in e-Government. From the Korean Experience in e- Participation.
Sitography
ABA Invest in Austria: https://investinaustria.at/en/ (last access on 25th October 2018);
Austrian Security Portal: https://www.onlinesicherheit.gv.at/ (last access on 17th October 2018);
BKA (Bundeskanzleramt)-Wiki: https://www.ag.bka.gv.at/ (last access on 11th November 2018);
Bundesministerium für Finanzen: https://www.bmf.gv.at/ (last access on 30th October 2018);
Bundesministerium für öffentliche Dienst und Sport: https://www.bmoeds.gv.at/ (last access on 15th October 2018);
15
Bundesministerium für Verkehr, Innovation und Technologie: https://www.bmvit.gv.at/, (last access on 23rd October 2018);
Citizen Card Platform: https://www.buergerkarte.at/ (last access on 24th October 2018);
CitizenLab: https://www.citizenlab.co/ (last access on 8th November 2018);
Competence Centre for Internet Society: https://www.kig.gv.at/ (last access on 16th October 2018);
Deutschland Sozialversicherung Europavertretung: https://dsv-europa.de/en/news.html (last access 31st October 2018);
Digital Austria (Digitales Österreich): https://www.digital.austria.gv.at/ (last access 31th October 2018);
Digital Roadmap Austria: https://www.digitalroadmap.gv.at/ (last access on 19th October 2018);
e-Government Computing: https://www.egovernment-computing.de/praxis-und-innovation/
(last access on 30th October 2018);
eGovernment Innovation Center: https://www.egiz.gv.at/ (last access on 16th October 2018);
e-Government reference server: https://www.ref.gv.at/ (last access on 17th October 2018);
E-Government Wettbewerb- Wettbewerb für Digitalisierung und Modernisierung der öffentlichen Verwaltung: http://www.egovernment-wettbewerb.de/ (last access on 30th October 2018);
ELGA website: https://www.elga.gv.at/index.html (last access on 30th October 2018);
e-Participation Policy, European Commission: https://ec.europa.eu/digital-single- market/en/eparticipation (last access 07th November 2018);
ERA Portal Austria: https://www.era.gv.at/ (last access 31st October 2018);
E-safe: https://www.e-tresor.at/ (last access on 26th October 2018);
European Commission: https://ec.europa.eu/ (last access on 10th November 2018);
16
European Parliament: http://www.europarl.europa.eu/portal/ (last access on 10th November 2018);
Federal Chancellery’s Official Facebook page:
https://www.facebook.com/Bundeskanzleramt.at/ (last access on 11th November 2018);
Federal Chancellery’s Official Instagram Site:
https://www.instagram.com/Bundeskanzleramt.gv.at/ (last access on 11th November 2018);
Federal Chancellery’s Official YouTube Channel:
https://www.youtube.com/user/ihrbundeskanzleramt (last access on 11th November 2018);
Federal Ministry for Digital and Economic Affairs:
https://www.en.bmdw.gv.at/Ministry/Seiten/default.aspx (last access 31th October 2018);
Federal Ministry for Labour, Social Affairs, Health and Consumer Protection:
https://www.bmgf.gv.at/home/EN/Home (last access 30th October 2018);
Finanz.at: https://www.finanz.at/ (last access on 29th October 2018);
FinanzOnline: https://finanzonline.bmf.gv.at/fon/ (last access on 30th October 2018);
GovLabAustria: http://www.govlabaustria.gv.at/ (last access on 23rd October 2018);
Hauptverband der österreichischen Sozialversicherungsträger: http://www.hauptverband.at/
(last access on 30th October 2018);
HELP Portal: https://www.help.gv.at/Portal.Node/hlpd/public (22th October 2018);
Institute for Applied Information Processing and Communications Technology:
https://www.iaik.tugraz.at/ (last access on 16th October 2018);
Joinup collections: http://52.50.198.124/collections (last access on 10th November 2018);
MSG- Management Study Guide: https://www.managementstudyguide.com/new-public- management.html (last access on 07th October 2018);
OECD Data: https://data.oecd.org/ (last access 1st November 2018);
Open Government Data Portal: https://www.data.gv.at/ (last access on 18th October 2018);
17
Public Health portal of Austria: https://www.gesundheit.gv.at/elga/inhalt (last access on 30th October 2018);
RUBICON, eParticipation Project: https://www.rubicon.eu/en/portfolio- item/eparticipation-democratic-online-participation/ (last access on 10th November 2018);
Scoop4c: https://scoop4c.eu/ (last access on 30th October 2018);
Statcounter Global Stats: http://gs.statcounter.com/social-media-stats/all/austria (last access on 11th November 2018);
Website of Partizipation & nachhaltige Entwicklung in Europa:
https://www.partizipation.at/home.html (last access on 10th November 2018).
