Health Informatics (

Health Informatics

( formerly Computers in Health Care)

Kathryn J. Hannah Marion J. Ball Series Editors

LTFPR 10/11/2004 8:31 AM Page i

Health Informatics Series

( formerly Computers in Health Care) Series Editors

Kathryn J. Hannah Marion J. Ball

Dental Informatics

Integrating Technology into the Dental Environment L.M. Abbey and J. Zimmerman

Ethics and Information Technology

A Case-Based Approach to a Health Care System in Transition J.G. Anderson and K.W. Goodman

Aspects of the Computer-Based Patient Record M.J. Ball and M.F. Collen

Performance Improvement Through Information Management Health Care’s Bridge to Success

M.J. Ball and J.V. Douglas

Strategies and Technologies for Healthcare Information Theory into Practice

M.J. Ball, J.V. Douglas, and D.E. Garets Nursing Informatics

Where Caring and Technology Meet, Third Edition M.J. Ball, K.J. Hannah, S.K. Newbold, and J.V. Douglas Healthcare Information Management Systems A Practical Guide, Second Edition

M.J. Ball, D.W. Simborg, J.W. Albright, and J.V. Douglas Clinical Decision Support Systems

Theory and Practice E.S. Berner

Strategy and Architecture of Health Care Information Systems M.K. Bourke

Information Networks for Community Health P.F. Brennan, S.J. Schneider, and E. Tornquist Informatics for the Clinical Laboratory A Practical Guide

D.F. Cowan

Introduction to Clinical Informatics P. Degoulet and M. Fieschi

Behavioral Healthcare Informatics

N.A. Dewan, N.M. Lorenzi, R.T. Riley, and S.R. Bhattacharya

(continued after Index)

LTFPR 10/11/2004 8:31 AM Page ii

Nancy M. Lorenzi Joan S. Ash Jonathan Einbinder Wendy McPhee

Laura Einbinder

Editors

Transforming

Health Care Through Information

Second Edition

With 11 Illustrations

LTFPR 10/11/2004 8:31 AM Page iii

ISBN 0-387-21447-X Printed on acid-free paper.

© 1995, 2005 Springer Science +Business Media, Inc.

All rights reserved. This work may not be translated or copied in whole or in part without the written permis- sion of the publisher (Springer Science +Business Media, Inc., 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar method- ology now known or hereafter developed is forbidden.

The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to pro- prietary rights.

While the advice and information in this book are believed to be true and accurate at the date of going to press, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omis- sions that may be made. The publisher makes no warranty, express or implied, with respect to the material con- tained herein.

Printed in the United States of America. (BS/EB) 9 8 7 6 5 4 3 2 1 SPIN 10967171 springeronline.com

Nancy M. Lorenzi, PhD Professor of Biomedical

Informatics

Assistant Vice Chancellor for Health Affairs

Vanderbilt University Medical Center Informatics Center Nashville, TN 37232, USA

Joan S. Ash, PhD Division of Medical

Informatics and Outcomes Research

Oregon Health & Science University School of Medicine

Portland, OR 97201, USA

Jonathan Einbinder, MD, MPH

Corporate Manager, Quality Data Management Clinical Informatics Research

and Development Partners HealthCare System Wellesley, MA 02481, USA

Laura Einbinder, MBA President

Einbinder & Associates Medfield, MA 02052, USA Wendy McPhee, MA, MITHI

Director, Health Informatics Education

Monash Institute of Health Services Research Monash University Clayton, Victoria 3168 Australia

Series Editors:

Kathryn J. Hannah, PhD, RN Adjunct Professor, Department of

Community Health Science Faculty of Medicine

The University of Calgary Calgary, Alberta T2N 4N1, Canada

Marion J. Ball, EdD

Vice President, Clinical Solutions 2 Hamill Road Quadrangle 359 West Healthlink, Inc.

Baltimore, MD 21210 and

Adjunct Professor

The Johns Hopkins University School of Nursing

Baltimore, MD 21205, USA

Library of Congress Cataloging-in-Publication Data

Transforming health care through information / Nancy M. Lorenzl . . . [et al.], editors.—2nd ed.

p. ; cm.—(Health informatics) Includes bibliographical references and index.

ISBN 0-387-21447-X (alk. paper)

1. Health facilities—Administration—Data processing—Case studies. 2. Medical care—Data processing—Case studies. 3. Information storage and retrieval systems—Medical care—Case studies.

4. Medical informatics—Case studies. 5. Organizational change—Case studies. I. Lorenzi, Nancy M.

II. Series.

[DNLM: 1. Health Facilities—organization & administration. 2. Medical Informatics—organization &

administration. 3. Organizational Case Studies. 4. Organizational Innovation. WX 26.5 T772 2005]

RA971.6.T74 2005 362.11 ¢068—dc22

2004056534

LTFPR 10/11/2004 8:31 AM Page iv

Robert T. Riley PhD June 26, 1937–January 18, 2003

Bob Riley was not only one of the original editors of the first edition of Transforming Health Care Through Information: Case Studies, he was the managing editor! In that role he personally edited all the cases and ensured that they were more readable and had a sense of balance and humor.

Bob was a tenured faculty member at the University of Cincinnati, College of Busi- ness Administration, until he founded Riley Associates, a successful international con- sulting and training firm. He was nationally and internationally acclaimed for his presentations, his management development seminars, and his consulting skills. He authored several books and numerous articles on management and on managing tech- nological change.

Bob was known for his humor, his constant quest for new knowledge, his ability to understand and solve problems, his ability to make friends, and his ability to teach others. Bob was active in the early stages of planning this book. Tragically on January 18, 2003, he lost his two-year battle with cancer. We miss his presence very much.

Nancy M. Lorenzi

Joan S. Ash

Jonathan Einbinder

Wendy McPhee

Laura Einbinder

LTFPR 10/11/2004 8:31 AM Page v

To all those who realize that informatics is transforming health care

and

to those who soon will

LTFPR 10/11/2004 8:31 AM Page vi

Series Preface

This series is directed to healthcare professionals who are leading the transformation of health care by using information and knowledge. Launched in 1988 as Computers in Health Care, the series offers a broad range of titles: some addressed to specific pro- fessions such as nursing, medicine, and health administration; others to special areas of practice such as trauma and radiology. Still other books in the series focus on inter- disciplinary issues such as the computer-based patient record, electronic health records, and networked healthcare systems.

Renamed Health Informatics in 1998 to reflect the rapid evolution in the discipline now known as health informatics, the series will continue to add titles that contribute to the evolution of the field. In the series, eminent experts, serving as editors or authors, offer their accounts of innovations in health informatics. Increasingly, these accounts go beyond hardware and software to address the role of information in influencing the transformation of healthcare delivery systems around the world. The series will also increasingly focus on “peopleware” and the organizational, behavioral, and societal changes that accompany the diffusion of information technology in health services environments.

These changes will shape health services in the next millennium. By making full and creative use of the technology to tame data and to transform information, health infor- matics will foster development of the knowledge age in health care. As coeditors, we pledge to support our professional colleagues and the series readers as they share advances in the emerging and exciting field of health informatics.

Kathryn J. Hannah Marion J. Ball

vii

LTFPR 10/11/2004 8:31 AM Page vii

Preface

Thorough understanding of, and careful attention to, people and organizational issues are essential for successful healthcare information technology initiatives. Despite this, very few case studies about healthcare information technology—either successes or failures—have been published. For instance, the case collections at Harvard Business School and the Darden School of the University of Virginia contain virtually no cases about healthcare information technology. As a result, students and faculty have turned to other sources, though these vary considerably in content, length, format, and suit- ability for use in the classroom. One of the more frequently cited examples is Massaro’s

description of a difficult order entry implementation. In 1995, Lorenzi and colleagues

published a book of case studies—the first edition of Transforming Health Care Through Information.

At the same time, rapid and groundbreaking developments in information technol- ogy, presentation, and processing have translated into an increased interconnection between business and policy issues and healthcare informatics. As a result, the value of informatics is becoming recognized outside traditional departments, and informatics trainees are assuming positions outside academic settings.

Case studies may be useful for many readers but are particularly valuable in the classroom where learners can become active participants in the learning process by experiencing thought-provoking discussions with their colleagues. The case study method uses reports of “real-life” experiences “to narrow the gap between theory and practice,” pressing students to analyze real situations, come to conclusions, and defend these conclusions among their peers.

The purpose of the second edition of Trans- forming Health Care Through Information is to continue to fill this gap in the health- care informatics literature.

Jonathan Einbinder

References

1. Massaro TA. Introducing physician order entry at a major academic medical center. I. Impact on organizational culture and behavior. Academic Medicine 1993;68(1)20–25.

2. Lorenzi NM, Riley RT, Ball MJ, Douglas JV, eds. Transforming Health Care Through Infor- mation: Case Studies. New York: Springer-Verlag, 1995.

3. Ash JS, Anderson JG, Gorman PN, Zielstorff RD, Norcross N, Pettit J, Yao P. Managing change:

analysis of a hypothetical case. Journal of the American Medical Informatics Association 2000;7(2):125–134.

ix

LTFPR 10/11/2004 8:31 AM Page ix

Acknowledgments

xi Many thanks to all those who made contributions to this book. Many were graduate students who submitted case studies as group projects. As the health informaticians of the future, we support your continued efforts in this profession.

A special thanks to Lisa Miller, Tom Campion, and Alayne Ford of Vanderbilt Uni- versity, Lynne Schwabe of the Oregon Health Sciences University, and Michelle M.

Schmitt of Springer for their support in this endeavor.

To those who have waited for the publication of this book, we thank you for your continued interest and support.

Special acknowledgment is made to Marion Ball and Judith Douglas who were both instrumental in the inception of the first casebook on medical informatics and were encouraging of this new direction.

Special acknowledgment also is made to Laura Einbinder who so very capably managed the entire process. If not for Laura, this book would not have been published.

Nancy M. Lorenzi

Joan S. Ash

Jonathan Einbinder

Wendy McPhee

Laura Einbinder

LTFPR 10/11/2004 8:31 AM Page xi

Contents

Series Preface vii Preface ix

Acknowledgments xi Contributors xvii

SECTION I CASE STUDIES IN

TECHNOLOGICAL CHANGE

Introduction 2 Nancy M. Lorenzi

Chapter 1 GEMINI: The Life and Times of a Clinical Information System 7 Navid Fanceian and Lisa Shickle

SECTION II ORGANIZATIONAL CHANGE

Introduction 16 Nancy M. Lorenzi

Chapter 2 The Web Center: A Case Study in Strategy and Power 21 Christel Villarivera, Shane McWilliams, and Candace Boyce

Chapter 3 Computers for Kids: Not All Fun and Games 34 Jacob Weiss

Chapter 4 Managing Change 43

Jonathan Becker, Roy Gill, Susan Moy, Veena Seshadri, Dat Tran, Amy Wang, and Jiangi Yang

xiii

LTFPR 10/11/2004 8:31 AM Page xiii

Chapter 5 Managing Success: An Information System Dilemma at Great Plains Healthcare 49

Tracy O’Connor, John Hawkins, and Kathy Hornby

SECTION III IMPLEMENTATION

Introduction 56 Jonathan Einbinder

Chapter 6 Bar Coding: It’s Hard to Kill a Hippo 65

Margaret Keller, Beverly Oneida, and Gale McCarty

Chapter 7 Developing an Emergency Department Information System 69 Duncan Belser, Dominik Aronsky, David M. Dilts, and Jose Ferreira

Chapter 8 Implementation of OpChart in West Medical Building 81 Nathan R. Hoot and David L. Sanders

Chapter 9 Development of the Scientific Computing Center at Vanderbilt University 92

Lawrence Fu

Chapter 10 Early Implementation Problems of an Integrated Information System Within the White Mountain University Health System 101 Gabrielle N. Ciesla, Joseph J. Connor, Thomas H. Dudley, Jr., and Michael L. Keens

Chapter 11 Implementation of a Web-Based Incident-Reporting System at Legendary Health System 114

Sylvia Bae, Samone Khouangsathiene, Christopher Morey, Chris O’Connor, Eric Rose, and Abdus Shakil

Chapter 12 Managing Change: Analysis of a Hypothetical Case 121

Joan S. Ash, James G. Anderson, Paul N. Gorman, Rita D. Zielstorff, Natalie Norcross, Jody Pettit, and Patricia Yao

SECETION IV ECONOMICS

Introduction 136 Robert T. Riley

Chapter 13 E3 at Vanderbilt University Medical Center 143 David Posch, Nancy M. Lorenzi, and Thomas Campion xiv Contents

LTFPR 10/11/2004 8:31 AM Page xiv

Chapter 14 Catch 22: The Case of Utilization Management’s Return on Investment Evaluation 150

Fern FitzHenry

Chapter 15 Antimicrobial Utilization Program at the University of Central State Medical Center 160

Melissa Kaplan and Beth Wickerham

Chapter 16 Central Medical Healthcare System: The Case of the Well- Aggregated Patient Data 170

Laura Larsson, Michael Lieberman, and Kelly J. Bradway

Chapter 17 Building Consensus: Quality Improvement at Vesalius Health System 174

Sarah Corley, Steven Cohen, Jeffrey Gilbert, Cora Lam, and Benjamin LeBlanc

SECTION V LEADERSHIP

Introduction 188 Joan S. Ash

Chapter 18 Strategic Informatics: Planning for the Future of AtlanticHealth 191

Peter Embi, Yun Ho Jung, Dewey Schneider, Jack Sofsky, Margaret Sundre, and Thomas Yackel

Chapter 19 Fix Pharmacy! 197

Jim Carpenter, Tadaaki Hiruki, Michael Krall, and David Smith

Chapter 20 Showdown in the Heart of Texas 199

Robert Posteraro, Wilhelmina Estrada, Tim George, Julito Uy, and Sandra Yee

Chapter 21 Mission Valley Medical Center Physicians Group Practice:

The Rumor 207

Noorullah Ahktar, Mary Langdon, David O’Brien, and Ron Jimenez

Chapter 22 The DNA Donation Project 214 Tricia A. Thornton

Chapter 23 Who’s in Charge? 218

Melanie Wilson, Mark Mailhot, and Ed Quick

Contents xv

LTFPR 10/11/2004 8:31 AM Page xv

xvi Contents

S ECTION VI ORGANIZATIONAL AND INTERPERSONAL CONFLICT

Introduction 224 Wendy McPhee

Chapter 24 The Chief Resident’s Dilemma 229 Stephen Morgan

Chapter 25 Death of a Committee 233 Robert Halliday

Chapter 26 Whose Job Is It Anyway? 238 Andrew Buettner

Chapter 27 All for the Want of a Plan . . . 242 Anonymous

Chapter 28 Fail to Plan, Plan to Fail 246 Janette Gogler

Chapter 29 Founding Fathers Health Corporation: Idealism and the Bottom Line 250

Richard Dykstra, Lara Fournier, Manish Parekhji, and Qin Ye Index 257

LTFPR 10/11/2004 8:31 AM Page xvi

Contributors

xvii Oregon Health & Science University

Department of Medical Informatics & Clinical Epidemiology 3181 S.W. Sam Jackson Park Road

Mailcode: BICC

Portland, OR 97239-3098 Noorullah Ahktar James G. Anderson, PhD Joan S. Ash, PhD Sylvia Bae Jonathan Becker Kelly J. Bradway Jim Carpenter, RPh Steven Cohen Sara Corley, MD Richard Dykstra Peter Embi Wilhelmina Estrada Lara Fournier Tim George Jeffrey Gilbert Roy Gill

Paul N. Gorman, MD John Hawkins Tadaaki Hiruki, MD Kathy Hornby Ron Jimenez Yu Ho Jung

Samone Khouangsathiene Michael Krall, MD Cora Lam

Mary Langdon Laura Larsson Benjamin LeBlanc Michael Lieberman Mark Mailhot

LTFPR 10/11/2004 8:31 AM Page xvii

Christopher Morey Susan Moy

Natalie Norcross, MLIS David O’Brien

Chris O’Connor Tracy O’Connor Manish Parekhji Jody Pettit, MD Robert Posteraro Ed Quick Eric Rose Dewey Schneider Veena Seshadri Abdus Shakil David Smith, MD Jack Sofsky Margaret Sundre Dat Tran Julito Uy Amy Wang Melanie Wilson Thomas Yackel Jiangi Yang Patricia Yao Qin Ye Sandra Yee

Rita D. Zielstorff, RN, MS University of Virginia School of Medicine

Department of Health Evaluation Sciences Division of Clinical Informatics

PO Box 800717

Charlottesville, VA 22908-0717 Candace Boyce

Gabrielle N. Ciesla Joseph J. Connor Thomas H. Dudley, Jr.

Jonathan S. Einbinder, MD, MPH Navid Fanceian

Melissa Kaplan Michael L. Keens Margaret Keller Beverly Oneida Gale McCarty, MD Shane McWilliams Lisa Shickle Christel Villarivera Beth Wickerham xviii Contributors

LTFPR 10/11/2004 8:31 AM Page xviii

Vanderbilt University Medical Center Department of Biomedical Informatics Eskind Biomedical Library · 4th Floor 2209 Garland Ave

Nashville, TN 37232-8340 Dominik Aronsky, MD, PhD Duncan Belser, MBA Thomas Campion

David M. Dilts, PhD, MBA Jose Ferreira, MBA Fern FitzHenry Lawrence Fu Nathan R. Hoot Nancy M. Lorenzi, PhD David Posch

David L. Sanders, MD Tricia A. Thornton Jacob Weiss

Monash Institute of Health Services Research Health Informatics Education

Level 1, Block E, Locked Bag 29 Monash Medical Centre

246 Clayton Road Clayton, Victoria 3168 Australia

Andrew Buettner Janette Gogler Robert Halliday

Wendy McPhee, MA, MITHI Stephen Morgan, MD Riley Associates Robert T. Riley, PhD

Contributors xix

LTFPR 10/11/2004 8:31 AM Page xix

Introduction . . . . 2 Nancy M. Lorenzi

Chapter 1

GEMINI: The Life and Times of a Clinical Information System . . . . 7 Navid Fanceian and Lisa Shickle

Section I

Case Studies in Technological Change

LTF1 10/11/2004 8:33 AM Page 1