WHICH WATER TO USE IN THE BOILER
14. TROUBLESHOOTING – TIPS
PROBLEM CAUSE SOLUTION
The appliance does not start. The appliance does not start.
No power.
Main switch (I) off
Check that the appliance has been disconnected from the mains, as in-dicated in Section 1.
Turn on the main switch (I).
Suction power is decreased. Nozzle, flexible vacuum hose or extension hoses are blocked.
Turn the appliance off and unplug it. Clean the filter and remove any blockages of tubes and accessories.
Water leaks out when vacuuming liquids.
Float blocked. Clean the water filter assembly.
Loss of steam or drops of water between the connection of the ac-cessories.
The seals are damaged. Replace the seals.
The appliance is on but does not supply steam.
The appliance is not pressuri-sed yet.
Wait for the light (J) to go off.
No steam comes out, light (M) re-mains on with buzzer sounding.
No more water in the tank (H). Turn off the appliance and fill it up again, as described in the chapter
“FILLING THE WATER (H) AND DE-TERGENT (D) TANK".
The appliance does not vacuum, li-ght (M) is flashing.
Dirt collection bucket is full. Turn off the appliance, remove the container and empty it. Top up the water level as described in the chapter “PREPARATION OF DIRT CONTAINER".
Light (M) flashing and acoustic si-gnal.
Shortage of water in the boiler. Turn off the appliance and then turn it on again. If the defect continues, please contact an authorised servi-ce servi-centre, see the chapter "NO WA-TER IN BOILER".
No detergent comes out, light (L) flashing and acoustic signal.
No more detergent in the tank (D).
Turn off the appliance and top up the level of detergent as described in the chapter “FILLING THE WA-TER (H) AND DEWA-TERGENT (D) TANK".
The detergent function does not come on.
Sheath missing Insert the steam/vacuuming sheath.
Should the problems persist, contact an Authorised Polti Service Centre (see www.polti.com for the up-to-date list) or Customer Services.
ENGLISH
WARRANTY
This appliance is guaranteed for one year from the date of purchase if purchased by a professional/commercial business with an in-voice (VAT number). If the purchase is made by a consumer with a tax receipt, the war-ranty period is two years, as required by the Consumer Code. The date of purchase and the duration of the guarantee must be proven by the tax document issued by the seller:
• Invoice: one year warranty
• Tax receipt: two-year warranty
For repairs, the appliance must be accompa-nied by proof of purchase.
This warranty does not affect the consumer rights deriving from European Directive 99/44/EC as regards some aspects of sale and warranty of consumer goods, rights whi-ch the consumer should uphold with respect to the seller.
This warranty is valid in the countries which adhere to European Directive 99/44/EC. For other countries, local regulations on warran-ties apply.
WHAT THE WARRANTY COVERS
During the warranty, Polti guarantees free re-pair of a product with a manufacturing or fac-tory defect and, therefore, the client is not lia-ble to pay for any work or materials.
In case of irreparable defects, Polti may repla-ce the product free of charge.
To avail of the warranty, the customer should visit one of the Polti Authorised Service Cen-tres with proof of purchase from the seller va-lid for tax purposes and bearing the date of purchase of the product. Without proof of purchase and the relative date of purchase, the work will be charged for. Store the proof of purchase document safely for the whole duration of the warranty.
WHAT THE WARRANTY DOES NOT COVER
• Any fault or damage not deriving from a manufacturing defect.
• Any fault due to improper use or use other than that indicated in the instruc-tion booklet, an integral part of the pro-duct sales contract.
• Any defect resulting from force majeure (fires, short circuits) or caused by third parties (tampering).
• Damage caused by the use of non-original Polti parts, and repairs or modifications performed by staff or service centres not authorised by Polti.
• Damage caused by the customer.
• Parts (filter, brush, hose, battery, etc.) da-maged by use (consumable goods) or normal wear and tear.
• Any damage caused by limescale.
• Defects resulting from lack of mainte-nance/cleaning according to the manu-facturer’s instructions.
• Assembly of non-original Polti accesso-ries or those that have been modified or which are not suitable for the appliance.
Inappropriate use and/or use not compliant with the instructions for use and any other warnings or indications contained in this ma-nual invalidates the warranty.
Polti takes no responsibility for any direct or indirect damage to people, objects or animals caused by non-compliance with the instruc-tions indicated in this instruction booklet, re-garding warnings for use and product main-tenance.
To see the up-to-date list of the Polti Authori-sed Service Centres, visit the website wwww.polti.com.
ENGLISH
ENGLISH
FRANÇAIS