David Belson is a Senior Research Associate and Lecturer in the Epstein Department of Industrial and Systems Engineering, at the University of Southern California. He teaches a class at USC entitled Improving Health Care Operations. He previously was in management consulting with Tefen International and Ernst & Young. He served in executive positions with IBM and Universal Studios. He was the project manager on projects aimed at improving patient flow in the Los Angeles County Department of Health Services. He has worked with several hospitals in California regarding productivity improvement and information systems. Dr. Belson received his Ph.D. in Industrial Engineering from the University of Southern California.
Emilio Cerda is Professor of Economic Analysis. He holds a Ph.D. in Mathematics. Areas of research include dynamic optimization, stochastic programming, and multiple criteria decision making, environmental and resource economics and health care management. He is currently Head of the Department of Foundations of Economic Analysis I at the Complutense University, Madrid, Spain.
Peter Congdon is a quantitative geographer with particular interests in spatial epidemiology, statistical modeling, and health service research.
Since 2001 he has been a Research Professor in Geography at QMUL, and is also affiliated to the QMUL Centre for Statistics. He is the author of a range of articles and books, including the recent Wiley publications 'Bayesian Models for Categorical Data' and 'Applied Bayesian Modelling'. Dr.
Congdon has been involved in several ESRC funded projects,
including studies on the relationship between adolescent health and
neighborhood context, influence of geographic setting on social differences
in health, and locality-level mortality and socio-economic change. He has also been involved in a Department of Health Study of the public health workforce, and analysis of psychiatric need indicators for the New York Office of Mental Health. His professional activities include associate editorship of Biometrics and project review work for a number of research agencies (e.g. NHS Service Delivery and Organisation R&D Programme, Alberta Heritage Foundation for Medical Research, Arts and Humanities Research Board).
Maged M. Dessouky is a Professor in the Daniel J. Epstein Department of Industrial and Systems Engineering at the University of Southern California.
Dr. Dessouky's research interests are in production and operations management, supply chain management, transportation, scheduling, simulation, and applied operations research. He is area editor of Planning and Scheduling for Computers & Industrial Engineering and area editor of Transportation Simulation & Methodology for ACM Transactions on Modeling and Computer Simulation. Dr. Dessouky received his B.S. and M.S. degrees in Industrial Engineering from Purdue University in 1984 and 1987, respectively. He received a Ph.D. in Industrial Engineering and Operations Research from the University of California, Berkeley, in 1992
Linda V. Green is the Armand G. Erpf Professor at Columbia Business School. She earned her doctorate in Operations Research from Yale University. Her research, which has focused on the development and application of mathematical models of service systems, has resulted in numerous publications in the major technical journals including Operations Research, Management Science, and The Journal of Applied Probability as well as prominent healthcare journals such as Health Services Research, Inquiry and Academic Emergency Medicine. Her current research is on identifying operational policies to improve the delivery of healthcare.
Specific projects focus on improving emergency responsiveness, developing strategies for the efficient and effective use of major diagnostic equipment such as MRIs, and the development of a new nurse staffing methodology.
She is a co-founder and co-director of the Columbia Alliance for Healthcare Management, a unique partnership of the College of Physicians and Surgeons, the Mailman School of Public Health and the Business School of Columbia University dedicated to promoting interdisciplinary research and education in healthcare management. In recognition of her professional achievements. Professor Green was elected a Fellow of INFORMS.
Randolph Hall is Vice Provost for Research Advancement, and a Professor
in the Epstein Department of Industrial and Systems Engineering, at the
University of Southern California. He previously served as the Principal
Investigator for the Center for Risk and Economic Analysis of Terrorism
Events (CREATE) and the Director for the National Center for Metropolitan Transportation Research (METRANS), as well as the Chair of the Epstein Department, and Senior Associate Dean for Research in Engineering. He is the author of Queueing Methods for Services and Manufacturing and Editor for the Handbook of Transportation Science, and is the Principal Investigator on a pair of projects aimed at improving patient flow in the Los Angeles County Department of Health Services. Dr. Hall received his Ph.D. in Transportation Engineering from the University of California at Berkeley.
Shane N. Hall is a Captain in the United States Air Force and a PhD candidate in the Simulation and Optimization Laboratory, Department of Mechanical and Industrial Engineering at the University of Illinois at Urbana-Champaign. He has a B.S. in Mathematics from Brigham Young University and a M.S. in Operations Research from Air Force Institute of Technology. His dissertation research includes the formulation and analysis of discrete optimization models meant to address problems in pediatric vaccination.
Sheldon H. Jacobson is Professor, Willett Faculty Scholar, and Director of the Simulation and Optimization Laboratory in the Department of Mechanical and Industrial Engineering at the University of Illinois. He has a B.Sc. and M.Sc. (both in Mathematics) from McGill University, and a M.S.
and Ph.D. (both in Operations Research and Industrial Engineering) from
Cornell University. His research interests include the analysis and design of
heuristics for discrete optimization problems, aviation security and health-
care delivery systems. In 1998, he received the Application Award from the
Institute of Industrial Engineers Operations Research Division. In 2002, he
was named an Associate in the Center for Advanced Study at the University
of Illinois, and was awarded the Aviation Security Research Award by
Aviation Security International, the International Air Transport Association,
and the Airports Council International. In 2003, he received the Best Paper
Award in the HE Transactions Focused Issue on Operations Engineering and
was named a Guggenheim Fellow by the John Simon Guggenheim
Memorial Foundation. His research has been published in a wide spectrum
of journals, including Operations Research, Mathematical Programming,
INFORMS Journal on Computing, Operations Research Letters, Naval
Research Logistics, HE Transactions, and the Journal of the Operational
Research Society. He has received research funding from the National
Science Foundation, the Air Force Office of Scientific Research, and the
Federal Aviation Administration.
Hongzhong Z. Jia received his dual B. Eng degree in Mechanical Engineering and Industrial Management from Shanghai Jiao Tong University, China and then completed his M.Eng study at the Department of Mechanical Engineering, National University of Singapore (NUS) in 2001.
He is currently a PhD candidate majored in Operations Research at the University of Southern California. His research interests include vehicle routing, manufacturing scheduling, agent-based systems, and product development. He is a member of INFORMS.
Linda Kosnik is the Chief Nursing Officer at Overlook Hospital, Atlantic Health System in Summit, NJ. Ms. Kosnik received her undergraduate degree from Columbia University and her MSN from Seton Hall University.
She is currently a doctoral candidate in health science leadership also at Seton Hall University. Ms. Kosnik has lectured nationally and has published extensively on collaboration, quality improvement and process and performance management as applied to healthcare. She is a nationally recognized expert on reducing waits and delays, and in the overarching domain of improving patient-flow in hospitals, especially as it relates to demand and capacity management. Through the Institute for Healthcare Improvement (IHI) and other forums, Linda has successfully mentored hundreds of teams through improvement initiatives. Using a collaborative approach to leadership, she has established national recognition for Overlook Hospital, including receiving the New Jersey Governor's Award for Quality Improvement that is based on Malcolm Baldrige Criteria.
Lisa Kuramoto is a Statistical Analyst in the Centre for Clinical Epidemiology and Evaluation, a part of the Vancouver Coastal Health Research Institute in Vancouver. She holds an MSc in Statistics from the University of British Columbia. Her research interests are primarily in investigating surgical waiting times and their impact on patient outcomes.
Adrian R. Levy is Associate Professor in the Department of Health Care and Epidemiology at the University of British Columbia and is an investigator at St Paul's Hospital in the Centre for Health Evaluation and Outcome Sciences. He received his PhD from McGill University in epidemiologist and his academic interests are in health services research, specifically in the areas of access to care, pharmacoepidemiology, and economic evaluation. He has considerable experience using administrative databases and population registries for carrying out population-based health services research.
Mark Lindsay MD, MMM is the Department Chair of Pulmonary and
Critical Care Medicine at Luther Midelfort, Mayo Health System. He is the
Physician Chair of Luther's Continuum of Care Program and Utilization
Management, Medical Director of Wissota Ventilator Unit and the Medical Director of Luther's Medical House Call Program. He has been active in partnerships of acute care hospitals, with nursing homes, rural hospitals and home care programs to optimize patient care across care settings with an emphasis on the business case and clinical outcomes.
Pavan Murali is a doctoral student in Industrial Engineering at the University of Southern California (USC). He holds a Bachelor's degree in Mechanical Engineering from the Indian Institute of Technology, Madras, and a Master's degree in Operations Research from USC. His research interests mainly lie in the design and implementation of algorithms for combinatorial and non-linear optimization. He is currently working as a research assistant on a project involving simulation and mathematical modeling to improve health care operations in the radiology, surgery and bed management departments at the Los Angeles County Hospital
Fernando Ordonez is an Assistant Professor in the Industral and Systems Engineering department at USC's Viterbi School of Engineering. His research focuses on convex optimization, robust optimization, complexity of algorithms, sensitivity analysis, condition number theory, and applications of optimization to engineering and management science. He received his BS and Mathematical Engineering degree, from the University of Chile in 1996 and 1997, respectively; and his Ph.D. in Operations Research from MIT in 2002.
Laura de Pablos is Head of the Department of Aplied Economics VI at the Complutense University, Madrid, Spain. She has published several papers and books about Public Economics. Areas of research include Budget Control, Evaluation and Control of Public Spending Policies, Analysis of the impact of Public Spending, Education Economics and Health Economics.
Roger Resar, MD, is Assistant Professor of Medicine at the Mayo Clinic School of Medicine and Change Agent for Luther Midelfort and Mayo Foundation. He shares his time between consulting within the Mayo System and the Institute for Healthcare Improvement where he is a Senior Fellow and functions as faculty and a founding member of the IHI Innovation Team.
Dr Resar has contributed to the development and dissemination of key safety
and improvement strategies, including Medication Reconciliation (which has
been deemed a Joint Commission standard for 2006), a trigger tool
methodology that is currently being used in hundreds of hospitals to measure
adverse events, "bundle science", reliability concepts for design
improvement work, and basic work in hospital flow. Dr. Resar is boarded in
Pulmonary and Critical Care Medicine and graduated from the University of Wisconsin Medical School in 1972.
Maria V. Rodriguez-Uria is a well known scientific expert in the MCDM field with numerous articles in the concerned literature. She is Professor and Head of the Department of Quantitative Economics at the University of Oviedo in Spain. She has also supervised several PhD Theses and she is responsible of the Multicriteria Decision Making Group of her University.
Sergei Savin is an Associate Professor of Decision, Risk, and Operations at the Graduate School of Business, Columbia University. Professor Savin holds PhD degrees in Physics from the University of Pennsylvania and in Operations and Information Management from the Wharton School. His research encompasses the areas of health care management, revenue management, marketing-operations coordination. E-business, and new product development. Professor Savin's works have been published in leading academic journals Operations Research and Management Science and have been supported by the grants from Columbia Health Alliance and Columbia Center for Excellence in E-Business. He serves as an Associate Editor for Operations Research, as a Senior Editor for Production and Operations Management and as an Editorial Board member for Manufacturing and Service Operations Management.
Zhihong Shen is currently a PhD student majored in Operations Research in the Industrial and Systems Engineering department at the University of Southern California. She received her BS in Electronics and Information Science and Technology and Bachelor of Economics from Peking University, China in 2000 and then completed her MS in High Performance Computing at Singapore-MIT Alliance in 2001. Her current research interests include vehicle routing, production and operations management, and applications of optimization.
Boris Sobolev is a Canada Research Chair in Health Services Research, Associate Professor at the University of British Columbia and a research scientist in the Centre for Clinical Epidemiology and Evaluation. He received PhD in Applied Statistics from the USSR Academy of Sciences.
His research is focused on the development of statistical models for the analysis of waiting data in health services research. Dr. Sobolev also leads projects on healthcare simulation modeling and policy analysis using simulation. Recently he co-chaired the international conference on Modeling Healthcare Systems in Vancouver.
James R. Swisher is Director of Performance Improvement for Mary
Washington Hospital (MWH). Mr. Swisher currentiy oversees MWH's
quality, service, and industrial engineering programs. Upon his arrival at MWH in 1999, he established and has grown the industrial engineering function at MWH. He now works to leverage industrial engineering and operations research approaches to improving healthcare processes at MWH, particularly in the fields of clinical quality, patient satisfaction, and patient flow. Prior to joining MWH, he worked as Director of Analysis and Design for Biological & Popular Culture, Inc where he was responsible for management engineering. He holds a B.S. and a M.S. in Industrial Systems Engineering (Operations Research) from Virginia Tech and an M.B.A. from Mary Washington College. He is interested in the application of operations research techniques to complex business problems, particularly in field of health care. Mr. Swisher is a member of INFORMS, HE, and Alpha Pi Mu.
Jan M.H. Vissers is professor in Health Operations Management at the institute for Health Policy and Management at Erasmus University Medical Centre Rotterdam at Rotterdam NL. He is also affiliated with the Department of Technology Management of Eindhoven University of Technology, Eindhoven. He is furthermore a senior management consultant at Prismant - institute for health care management development in Utrecht.
Dr. Vissers Received his MSc Industrial Engineering and Management Science from EUT in 1975 and his PhD from EUT in 1994. He acts as current chairman of the European Working Group on Operational Research Applied to Health Services and is a member of the editorial board of Health Care Management Science. He received the 1995 Baxter Award for his thesis 'Patient Flow based Allocation of Hospital Resources' for its contribution to Health Care Management. Together with Roger Beech, he edited the book Health Operations Management. Patient Flow Logistics in Health Care, published in 2005 by Routledge. His research focuses on the analysis, design and control of operational health care processes and systems.
Michael Warner is Chairman and Chief Science Officer of AtStaff Incorporated, designing staff management systems for healthcare.
Previously, he co-founded and was president of Atwork, Inc., a software company which he sold in 1995. Previous to Atwork, Warner was a faculty member at Duke University's Fuqua School of Business, Duke's Medical School, and the University of Michigan's School of Public Health. He is author of two textbooks in Health Administration, and numerous articles on the application of Operations Research to Health Administration. Dr.
Warner received a BS in Math and a Masters in Health Administration from
Duke University, and a Ph.D. in Operations Research from Tulane
University.
Michael Williams is the president of The Abaris Group, a firm that specializes in emergency department and inpatient program patient flow and capacity building strategies. He has personally conducted greater than 350 hospital studies on improving performance, productivity and market share.
He is a recognized expert on healthcare performance, benchmarking and financing having conducted 15 presentations during the past 24-months for organizations such as: American College of Emergency Physicians, California Hospital Association, Connecticut Hospital Association, American Trauma Society, Urgent Matters, The Zoll Corporation, The Coding Institute, and Beta. He is a frequent contributor to the Healthcare Advisory Board on a number of hospital and ED subjects. He is also a member of CAL/ACEP's Reimbursement Committee. He is also on the editorial board for ED Management. He is a senior faculty member for The Robert Wood Johnson Foundation's Urgent Matters Project (urgentmatters.org), which is a 10-hospital collaborative throughout the country and an instructor for Harvard University on their course on
"Designing EDs for the Future."
Access, 5, 79-100, 124^126 Acute care, 117, 366-367
Admission and registration, 18-19, 50, 200-203
Advance care, 387-388 Advanced access, 123-150 Adverse events, 84-92 Ambulatory visit groups, 403 Anthrax, 319-321
Appointments, 15, 123-150,215-220 Arrival patterns and process, 12,30-33 Average daily census, 106
Backlogs, 126-131,146-147 Bed management, 17,65
Bed sizing and planning, 225-228, 265-266, 292-294, 347-349
Bed turns, 341-344 Boarders, 51
Bottlenecks, 121,442-446 Capacity management, 48,101-122,
301-304
Capacity planning, 276-277 Cardiology, 406-422 Census, 200-203 Certificate of need, 284 Clinical decision unit, 57-58 Continuum of care, 48, 357-391 Cost of care, 48
Covering models, 312-314 Crew management, 108-112 Critical path, 439
Crowding, 11 Ct scans, 446-448
Demand control and management, 101-122, 144-146
Demand forcasing, 191-193, 197-199 Demand to capacity (DCMS), 112-117,121 Denied days, 39
Diagnostic related group (DRG), 358,403 Diagnostic study, 67
Discharge lounge, 58 Discharge planning, 17,50
Discharge times, 64 Discharge unit, 20
Discrete event simulation, see Simulation Diversion, 117-118
Efficiency, 54-55
Emergency departments, 2,20-24, 30-33, 46-48,105-106,220-222, 340 Emergency medical system, 3
Emergency medical treatment and labor act (EMTALA),2,11
Emergency supply, 309-338 End of life care, 366
Facility location, 310, 312-317, 321-323 Fast track, 57
Flexibility, 54,300-301 Flow diagnostic, 344-349 Flow management, 56-66 Flow matrix, 33-34 Forecasting, 64-65,253-280 Gantt chart, 440
Glucose management, 366 Gravity model, 256, 268-269 Health care centers, 8 Health effects, 84-92 High impact teams, 69-72 Highly congested systems, 10 Home care, 376-377 Hospitalization time, 160 House supervisor, 66 Industrial engineering, 49 Input-output table, 34
Institute for Healthcare Improvement (IHI), 51,340-341
Insurance, 156
Intensive care units (ICU), 363-366, 384-385
Interventions, 113-114 Job satisfaction, 103-104
Joint commission (JCAHO), 105-107, 367, 437-^38
Laboratory, 28-29
Length of stay (LOS), 40-41,104, 342 Logistics, 395
M/G/1 model, 291-292 M/M/s model, 288-291
Mathematical modeling, 167-169,177, 324-329
Medical records, 19
National health systems, 152-158 No shows, 204
Nursing, 51,190-192 Nursing home, 375-376 Occupancy, 294-296 Optimization, 215-225 Panel size, 133-138 Patient flow manager, 17 Patient group management, 423 Patient planning and control, 399-405 P-center, 315-316
Performance measurement, 13, 35-41, 116-199,418-422
Pharmacy, 28, 309-312 Physical plant, 52-56 P-median, 314-315 Pneumonia, 364-365 Poisson process, 286-288 Prioritization, 163-164, 283
Process improvement, 41-43, 393-427 Process management, 422-424 Process planning and maps, 12, 14-30 Productivity, 39
Project management, 429-452 Quality, 55
Queue discipline, 283
Queue size, number of patients waiting, 37-39
Queueing, 12,281-307 Radiology, 24, 446-448 Rapid admission unit, 58 Rapid cycle testing, 72-75 Rapid response teams, 365 Referral rates, 260-265
Regional health system, 7,253-280 Regression models, 98
Remuneration, 159 Report cards, 449-450 Retention, 103-104 Room sizing, 228-231
Scheduling, 15,189-252, 223-225 Service process and time, 12,39 Shiftstaffing, 191,195-196 Simulation, 203,211-252 Specialist clinics, 222-223 Staffing, 18, 59-^0,189-252 Steady state, 284
Strategic national stockpile, 311 Surgery and operating rooms,
29-30,81-84,151-183 System models, 1-44 Time and motion study, 233 Time in system, 35
Transitional care, 369-370, 372-374 Transportation, 19
Utilization, 40-41,284-285, 343, 380 Variation, measurement, 67-68,139-144,
298-299
Vehicle routing, 310, 316-318, 323-324 Ventilation, 363-364, 369-372 Wait lists, 81, 86-87,151-183 Waiting time, 35-37,153-154, 156,
158-163
Work breakdown structure, 435 Workload, 103-106
INTERNATIONAL SERIES IN
OPERATIONS RESEARCH & MANAGEMENT SCIENCE
Frederick S. Hillier, Series Editor, Stanford University
Saigal/ A MODERN APPROACH TO LINEAR PROGRAMMING
Nagurney/ PROJECTED DYNAMICAL SYSTEMS & VARIATIONAL INEQUALITIES WITH APPLICATIONS
Padberg & Rijal/ LOCATION, SCHEDULING, DESIGN AND INTEGER PROGRAMMING Vanderbei/ LINEAR PROGRAMMING
Jaiswal/ MILITARY OPERATIONS RESEARCH
Gal & Greenberg/ ADVANCES IN SENSITP/ITY ANALYSIS & PARAMETRIC PROGRAMMING Prabhu/ FOUNDATIONS OF QUEUEING THEORY
Fang, Rajasekera & Tsao/ ENTROPY OPTIMIZATION & MATHEMATICAL PROGRAMMING Yu/ OR IN THE AIRLINE INDUSTRY
Ho & Tang/ PRODUCT VARIETY MANAGEMENT
El-Taha & Stidham/ SAMPLE-PATH ANALYSIS OF QUEUEING SYSTEMS Miettinen/ NONLINEAR MULTIOBJECTIVE OPTIMIZATION
Chao & Huntington/ DESIGNING COMPETITD/E ELECTRICITY MARKETS Weglarz/ PROJECT SCHEDULING: RECENT TRENDS cfe RESULTS
Sahin & PolatOglu/ QUALITY, WARRANTY AND PREVENTLVE MAINTENANCE Tavares/ ADVANCES MODELS FOR PROJECT MANAGEMENT
Tayur, Ganeshan & Magazine/ QUANTITATIVE MODELS FOR SUPPLY CHAIN MANAGEMENT Weyant, J./ ENERGY AND ENVIRONMENTAL POLICY MODELING
Shanthikumar, J.G. & Sumita, \5 J APPLIED PROBABILITY AND STOCHASTIC PROCESSES Liu, B. & Esogbue, A.O./ DECISION CRITERIA AND OPTIMAL INVENTORY PROCESSES Gal, T., Stewart, T.J., Hanne, T. / MULTICRITERIA DECISION MAKING: Advances in
MCDM Models, Algorithms, Theory, and Applications Fox, B.L. / STRATEGIES FOR QUASI-MONTE CARLO Hall, R.W. / HANDBOOK OF TRANSPORTATION SCIENCE Grassman, W.K. / COMPUTATIONAL PROBABILITY
Pomerol, J-C. & Barba-Romero, S./MULTICRITERION DECISION IN MANAGEMENT Axsater, S./INVENTORY CONTROL
Wolkowicz, H., Saigal, R., & Vandenberghe, L. / HANDBOOK OF SEMI-DEFINITE PROGRAMMING: Theory, Algorithms, and Applications
Hobbs, B.F. & Meier, P. / ENERGY DECISIONS AND THE ENVIRONMENT: A Guide to the Use of Multicriteria Methods
Dar-El, E. / HUMAN LEARNING: From Learning Curves to Learning Organizations Armstrong, J.S. / PRINCIPLES OF FORECASTING: A Handbook for Researchers and
Practitioners
Balsamo, S., Persone, V., & Onvural, R./ ANALYSIS OF QUEUEING NETWORKS WITH BLOCKING
Bouyssou, D. et al. / EVALUATION AND DECISION MODELS: A Critical Perspective
Hanne, T. / INTELLIGENT STRATEGIES FOR META MULTIPLE CRITERIA DECISION MAKING Saaty, T. & Vargas, L. / MODELS, METHODS, CONCEPTS and APPLICATIONS OF THE
ANALYTIC HIERARCHY PROCESS
Chatterjee, K. & Samuelson, W, / GAME THEORY AND BUSINESS APPLICATIONS Hobbs, B. et al. / THE NEXT GENERATION OF ELECTRIC POWER UNIT COMMITMENT
MODELS
Vanderbei, R.J. / LINEAR PROGRAMMING: Foundations and Extensions, 2nd Ed.
Kimms, A. / MATHEMATICAL PROGRAMMING AND FINANCIAL OBJECTIVES FOR SCHEDULING PROJECTS
Baptiste, P., Le Pape, C. & Nuijten, W. / CONSTRAINT-BASED SCHEDULING
Feinberg, E. & Shwartz, A. / HANDBOOK OF MARKOV DECISION PROCESSES: Methods and Applications
Ramik, J. & Vlach, M. / GENERALIZED CONCAVITY IN FUZZY OPTIMIZATION AND DECISION ANALYSIS
Song, J. & Yao, D. / SUPPLY CHAIN STRUCTURES: Coordination, Information and Optimization
Kozan, E. & Ohuchi, A. / OPERATIONS RESEARCH/MANAGEMENT SCIENCE AT WORK Bouyssou et al. / AIDING DECISIONS WITH MULTIPLE CRITERIA: Essays in
Honor of Bernard Roy
INTERNATIONAL SERIES IN
OPERATIONS RESEARCH & MANAGEMENT SCIENCE
(Continued)
Cox, Louis Anthony, Jr. / RISK ANALYSIS: Foundations, Models and Methods
Dror, M., L'Ecuyer, P. & Szidarovszky, ¥ J MODELING UNCERTAINTY: An Examination of Stochastic Theory, Methods, and Applications
Dokuchaev, N. / DYNAMIC PORTFOLIO STRATEGIES: Quantitative Methods and Empirical Rules for Incomplete Information
Sarker, R., Mohammadian, M. & Yao, X. / EVOLUTIONARY OPTIMIZATION
Demeulemeester, R. & Herroelen, W. / PROJECT SCHEDULING: A Research Handbook Gazis, D.C. / TRAFFIC THEORY
Zhu/ QUANTITATIVE MODELS FOR PERFORMANCE EVALUATION AND BENCHMARKING EhrgOtt & GmdMtux/MULTIPLE CRITERIA OPTIMIZATION: State of the Art Annotated
Bibliographical Surveys
Bienstock/ Potential Function Methods for Approx. Solving Linear Programming Problems Matsatsinis & Siskos/ INTELLIGENT SUPPORT SYSTEMS FOR MARKETING
DECISIONS
Alpem & Gal/ THE THEORY OF SEARCH GAMES AND RENDEZVOUS H?i\\/HANDBOOK OF TRANSPORTATION SCIENCE - T^ Ed
Glover & KochenbQrgcr/HANDBOOK OF METAHEURISTICS
Graves & Ringuest/ MODELS AND METHODS FOR PROJECT SELECTION:
Concepts from Management Science, Finance and Information Technology
Hassin & Haviv/ TO QUEUE OR NOT TO QUEUE: Equilibrium Behavior in Queueing Systems Gershwin et ?i\/ANALYSIS & MODELING OF MANUFACTURING SYSTEMS
* A list of the more recent publications in the series is at the front of the book *
