• Non ci sono risultati.

To Be Responsible, or Not to Be Responsible: Managing Guilt After Organization-Level Failures

N/A
N/A
Protected

Academic year: 2021

Condividi "To Be Responsible, or Not to Be Responsible: Managing Guilt After Organization-Level Failures"

Copied!
1
0
0

Testo completo

(1)

12817

1

To Be Responsible, Or Not To Be Responsible:

Managing Guilt After Organization-Level Failures ABSTRACT

Organizational responses to failures are traditionally classified into accommodative strategies, through which the organization accepts responsibility for the failure by apologizing and

implementing corrective action, and defensive strategies, through which the organization does not accept responsibility by denying or by providing justifications. However, the complexity of large organizations entails that it can take years to establish whether an alleged failure has occurred at all and to what extent a specific organization is responsible for it. Given the high level of media interest after an organization-level failure, organizations need to communicate with the public about their potential guilt, but are ill-advised to deny or admit any guilt, before they are

eventually either convicted or exonerated. We refer to this discursive practice of addressing guilt without admitting or denying it as guilt management. The contribution of this paper is twofold.

Based on a review of guilt in the fields of psychology, philosophy, and law, we first contribute a theoretical understanding of organizational guilt, which is not an established concept yet. Second, we conduct a fine-grained discourse analysis of organizational guilt management to arrive at an empirically grounded understanding of guilt-management strategies used by organizations under suspicion of a large-scale failure.

Keywords:

Legitimacy, language, qualitative, discourse, guilt, organizational failure

Riferimenti

Documenti correlati

The field of Tourism and Hospitality is a full-fledged area of study at a global level; and applied research, or case studies, often consist in empirical analyses

fragilis sono state 3, pari al 20.0%; va però precisato che mentre nei 5 campioni di soggetti non a contatto diretto con i suini il risultato è sempre stato negativo (anche per

Urbanscope was the most complex case, with use being made of both open and restricted data provided by a range of public and private operators; E-mobility was the simplest, and

ducali o da portinari nominati dai nobili di Sannazzaro; il porto di Pancarana, a sei miglia da Pavia (ducale ma con residui interessi del vescovo di Pavia); il porto del Tovo,

In the light of these conditions, the researcher’s role as expatriate assignee helped the team in the management of knowledge transfer of best practices by providing the

Le ricerche, inoltre, non si limitano al solo studio dei singoli borghi abbandonati, ma, data la loro già citata natura sistemica, spesso coinvolgono i centri storici in senso

(a) Voltage output from one of the 16 tactile units; (b) result of the algorithm application using a 40 ms window for the ON/OFF signal computation; (c) result of the

In this frame, since the Italian Pharmacovigilance System (Italian Medicines Agency—AIFA) only collects reports for registered drugs, the Italian National Institute of Health