Identifying and systematizing Service Design multidisciplinary contributions

Testo completo

(1)See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/318680740. Identifying and Systematizing Multidisciplinary contributions to Service Design Conference Paper · June 2017. CITATIONS. READS. 0. 93. 4 authors: Maíra Prestes Joly. Jorge Grenha Teixeira. University of Porto, Politecnico di Milano. University of Porto. 12 PUBLICATIONS 3 CITATIONS . 8 PUBLICATIONS 83 CITATIONS . SEE PROFILE. SEE PROFILE. Lia Patrício. Daniela Sangiorgi. University of Porto. Politecnico di Milano. 49 PUBLICATIONS 895 CITATIONS . 28 PUBLICATIONS 264 CITATIONS . SEE PROFILE. SEE PROFILE. Some of the authors of this publication are also working on these related projects:. UPGRID Project View project. Design of Multichannel Services View project. All content following this page was uploaded by Maíra Prestes Joly on 25 July 2017. The user has requested enhancement of the downloaded file..

(2) The 15th International Reaserch Symposium on Service Excellence in Management Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. HOSTED BY Faculty of Engineering of the University of Porto, Portugal IN CONJUNCTION WITH CTF, Service Research Center, Karlstad University, Sweden Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA Center for Hospitality Research, School of Hotel Administration, Cornell University, USA. Copyright (C) 2017. The copyright of each abstract and paper remains with its author(s).

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