Questo studio di tesi offre un’indagine preliminare su come le tecnologie ICT possano essere utilizzate durante le attività di Outbound OI. Attingendo dalla letteratura esistente nelle aree OI, ICT e KM è stato creato un framework concettuale in cui ad ogni attività del processo di Outbound OI sono stati collegati gli strumenti di ICT che ne supportano l’esecuzione.
Questo studio può essere molto utile sia per gli accademici che per i professionisti. Da un punto di vista scientifico, il framework concettuale proposto, colma alcune lacune rilevanti nella letteratura riguardante l’OI. In primo luogo, il framework concettuale fornisce una definizione strutturata e sistematica del processo di Outbound OI e delle relative attività. In secondo luogo, consente di identificare le principali categorie di ICT che supportano le diverse fasi del processo di Outbound OI. Dal punto di vista professionale, questo studio offre le basi per lo sviluppo di un sistema integrato di ICT a supporto dell’intero processo di Outbound OI. Contribuire all'ideazione di una piattaforma ICT integrata può essere chiaramente considerato come un passo avanti nella ricerca nell’ambito di OI in cui il ruolo delle tecnologie e piattaforme digitali nel consentire la connettività e la collaborazione tra attori all'interno del processo di OI è ancora una questione non ben definita.
Bibliografia
Aarikka-Stenroos L., Sandberg B., Lehtimäki T. (2014) “Networks for the commercialization of innovations: A review of how divergent network actors contribute”, Industrial Marketing Management 43, 365–381
Adamides, E.D., Karacapilidis, N. (2017) “Advancing Open Innovation Capabilities through a Flexible Integration of ICT Tools” OTM 2017: On the Move to Meaningful Internet Systems. OTM 2017 Conferences pp 362-369
153
Ahn C., Park M., Lee H., Roh S. (2007) “Project-Based Knowledge Management System Using Blog” 24th International Symposium on Automation & Robotics in Construction (ISARC 2007) Construction Automation Group, I.I.T. Madras
Ajjan H., Hartshorne R., Cao Y., Rodriguez M. (2014) “Continuance use intention of enterprise instant messaging: a knowledge management perspective”, Behaviour & Information Technology, 2014 Vol. 33, No. 7, 678–692
Alalwan J. A (2013) “A taxonomy for decision support capabilities of enterprise content management systems”, Journal of High Technology Management Research 24 (2013) 10–17
Alalwan J. A., Thomas M. A., Weistroffer H. R. (2014) “Decision support capabilities of enterprise content management systems: An empirical investigation”, Decision Support Systems 68 (2014) 39–48
Alavi M., Leidner D. E., (2001) “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues” MIS Quarterly, Vol. 25, No. 1, pp. 107-136
Amidi A., Jusoh Y. Y., Abdullah R. Hj., Jabar M. A., Khalefa M. S. (2015) “An Overwiew on Leveraging Social Media Technology for Uncovering Tacit Knowledge Sharing in an Organizational Context” 9th Malaysian Software Engineering Conference
Ammirato S., Felicetti A. M., Della Gala M., Aramo-Immonen H., Jussila J. J., Kärkkäinen H.(2019) “The use of social media for knowledge acquisition and dissemination in B2B companies: an empirical study of Finnish technology industries”, Knowledge Management Research & Practice, 17:1, 52-69
Arora, A., 1995. “Licensing tacit knowledge: intellectual property rights and the market for know-how”. Economics of Innovation and New Technology 4, 41–59.
Arora, A., Fosfuri, A. and Gambardella, A. (2001) “Markets for technology: The economics of innovation and corporate strategy”. MIT Press, Cambridge.
154
Arora A., Fosfuri A., Gambardella A. (2002) “Markets for technology in the knowledge economy” Cambridge : The MIT Press,115-128
Awazu, Y., Baloh, P., Desouza, K. C., Wecht, C. H., Kim, J., and Jha, S., (2009). “Informationcommunication technologies open up innovation”, Research Technology Management, 52(1), 51-58.
Azaizah N.,Reychav I., Raban D. R., Simon T., McHaney R. (2018) “Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization”, International Journal of Information Management 43 (2018) 284– 294
Baehr C. and Alex-Brown K. (2010) “Assessing the Value of Corporate Blogs: A Social Capital Perspective” IEEE Transactions on Professional Communication, VOL. 53, NO. 4
Baena Rojas J. J., Cano Arenas J. A., Perez Arroyave H. R (2015) “Implementation of Information and Communication Technologies in the International Trade Negotiation” Espacios. Vol. 36 (Nº 22) Año 2015. Pág. 7
Barbaroux P., Attour A., Schenk E. (2016) “Knowledge Management and Innovation” ISTE Ltd
Baxter G. and Connolly T. (2014) “Using Web 2.0 Tools to Support the Theoretical Constructs of Organisational Learning”, International Joint Conference SOCO’13- CISIS’13-ICEUTE’13, Advances in Intelligent Systems and Computing 239
Benassi, M., & Di Minin, A. (2009) “Playing in between: Patent brokers in markets for technology”. R&D Management, 39(1), 68–86.
Bergman J., Jantunen A., Saksa J. M. (2009) “Enabling open innovation process through interactive methods: scenarios and group decision support systems”, International Journal of Innovation Management Vol. 13, No. 1 (March 2009) pp. 139–156
155
Bhatt G., Gupta J. N. D., Kitchens F. (2005) “An exploratory study of groupware use in the knowledge management process", Journal of Enterprise Information Management, Vol. 18 Issue: 1, pp.28-46,
Bianchi M., Chiesa V., Frattini F, (2009) "Exploring the microfoundations of external technology commercialization: A dynamic capabilities perspective", European Journal of Innovation Management, Vol. 12 Issue: 4, pp.444-469,
Bogers, M., Chesbrough, H. and Enkel, E. (2017), “Special issue on ‘Open innovation in the digital age”, R&D Management Journal
Bose R., (2009) "Advanced analytics: opportunities and challenges", Industrial Management & Data Systems, Vol. 109 Issue: 2, pp.155-172
Brown, J.S. (2003) “Foreword: Innovating Innovation”. Open Innovation. H. Chesbrough. Boston, MA: Harvard Business School Press, ix–xii.
Calantone R.J., Cavusgil S.T., Zhao Y., “Learning orientation, firm innovation capability, and firm performance”, Industrial Marketing Management, vol. 31, pp. 515–524, 2002.
Carneiro A., (2001) "A group decision support system for strategic alternatives selection", Management Decision, Vol. 39 Issue: 3, pp.218-226
Chen Q., (2011). “Towards the Application Framework of Innovation-Based Knowledge Management System with Information Technology”. Communications in Computer and Information Science, 218 CCIS (PART 5), pp. 407-412.
Chesbrough, H. (2002) “Graceful exits and missed opportunities: Xerox’s management of its technology spin-off organizations”. Business History Review 76, 803–837.
Chesbrough H, Rosenbloom RS. (2002). “The role of the business model in capturing value from innovation: evidence from Xerox Corporation’s technology”. Industrial and Corporate Change 11(3): 529–555.
156
Chesbrough, H.W. (2003a) “The era of open innovation”. Sloan Management Review 44, 3, 35-41.
Chesbrough, H. (2003b) “The logic of open innovation: Managing intellectual property”, California Management Review 45, 33–58.
Chesbrough H.W. (2003c) “Open Innovation: The New Imperative for Creating and Profiting from Technology” Harvard Business School Press
Chesbrough, H.W. (2006) “Open business models: how to thrive in the new innovation landscape”. Boston: Harvard Business School Press.
Chesbrough, H.W. e Crowther, A.K (2006) “Beyond high tech: early adopters of open innovation in other industries”. R&D Management 36, 3, 229-236.
Chesbrough, H.W. e Garman, A.R. (2009) “How open innovation can help you cope in lean times”. Harvard Business Review 87, 12, 68-76.
Chittenden L. and Rettie R. (2002) “An evaluation of e-mail marketing and factors affecting response”, Journal of Targeting, Measurement and Analysis for Marketing Vol. 11, 3, 203-217
Conner, D. R. (1995) “Obtaining strategic advantage from being imitated: When can encouraging ‘‘Clones’’ Pay?” Management Science 41, 209–225.
Constantinides E., Lorenzo C., Alarcón-del-Amo M. (2013) “Social Networking Sites as Business Tool: A Study of User Behavior” Business Process Management pp 221- 240
Cui, T., Ye, H. J., Teo, H. H., and Li, J. (2015). “Information Technology and Open Innovation: A Strategic Alignment Perspective”. Information & Management, 52(3), 348-358.
Davis, J. L. and Harrison, S. S. (2001) “Edison in the boardroom: How leading companies realize value from their intellectual assets”. John Wiley & Sons, Newyork.
157
De Brito A., Matienzo R. M., Oliveira S. G., Ferreira C. V., Craide A. (2012) “Use of E-Mail in Global Virtual Team: a Field Research” SAE Technical Paper 2012-36-0364
De Man, A.-P. (2005) “Alliance capability: A comparison of the alliance strength of European and American companies”. European Management Journal 23, 315– 323.
Dogson, M., Gann, D., Salter, A. (2006) “The role of technology in the shift towards open innovation: the case of Procter & Gamble” R&D Management 36, 3, 333-346.
Duhamel F., Reboud S., Santi M., (2014) "Capturing value from innovations: the importance of rent configurations", Management Decision, Vol. 52 Issue: 1, pp.122-143,
Ebner, N. (2014). “Negotiating via (the New) Email”. In M. Benoliel (Ed.) Negotiation Excellence: Successful Deal Making (2nd ed.). World Scientific Publishing: Singapore
El-Shinnawy M. and Markus M. L. (1997) “The poverty of media richness theory: explaining people’s choice of electronic mail vs. voice mail”, Int. J. Human- Computer Studies
Elia G., e Corallo A., (2009) “A Knowledge Strategy Oriented Framework for Classifying Knowledge
Management Tools”. Knowledge Networks: The Social Software Perspective, pp. 1-16.
Enkel, E., Gassmann, O., & Chesbrough, H. (2009). “Open R&D and open innovation: Exploring the phenomenon”. R&D Management, 39, 4, 311–316.
Faullant R., Dolfus G., (2017) "Everything community? Destructive processes in communities of crowdsourcing competitions", Business Process Management Journal, Vol. 23 Issue: 6, pp.1108-1128
158
Fosfuri, A. (2006) “The licensing dilemma: Understanding the determinants of the rate of technology licensing”. Strategic Management Journal 27, 1141–1158.
Gallini, N.T., 2002. “The economics of patents: lessons from recent US patent reform”. Journal of Economic Perspectives 16, 131–154.
Gambardella A., Giuri P., Luzzi A. (2007) “The market for patents in Europe”. Research Policy 36, 1163–1183
Garcia-Morales V. J., Martín-Rojas R., Lardón-López M. E., (2018) "Influence of social media technologies on organizational performance through knowledge and innovation", Baltic Journal of Management, Vol. 13 Issue: 3, pp.345-367
Gonzales R. V. D. e Martins M. F. (2017) “Knowledge Management Process: a theoretical-conceptual research” Gest. Prod., São Carlos, v. 24, n. 2, p. 248-265
Grindley, P. C. and Teece, D. J. (1997) “Managing intellectual capital: Licensing and cross-licensing in semiconductors and electronics”. California Management Review 39, 8–41.
Gronlund, J., Ronnberg Sjodin, D., & Frishammar, J. (2010). “Open innovation and the stage-gate process: A revised model for new product development”. California Management Review, 52, 3, 106–131.
Hair Jr J. F. (2007) "Knowledge creation in marketing: the role of predictive analytics", European Business Review, Vol. 19 Issue: 4, pp.303-315
Harrer, R., Lackner M. (2014) “Integrated marketing communications in the commercialisation of intellectual property”. International Journal of Intellectual Property Management, 7 (1/2), 47-56
Haruna U. D. e Mohammed A. (2016) “Groupware Applications As A Tool For Organizational Development” International Journal of Advanced Studies in Business Strategies and Management vol. 3 issue 1, pp 40-49
159
Jeong S., Lee S., Kim Y. (2013) “Licensing versus selling in transactions for exploiting patented technological knowledge assets in the markets for technology” Journal of Technology Transfer 38, 251–272
Jones M. and Alony I. (2008) “Blogs - the new source of data analysis” Journal of Issues in Informing Science and Information Technology, 5, 2008, 433-446.
Jussila J. J., Kärkkäinen H., Aramo-Immonen H. (2014) “Social media utilization in business-to-business relationships of technology industry firms”, Computers in Human Behavior 30 (2014) 606–613
Kline, D. (2003) “Sharing the corporate crown jewels”. MIT Sloan Management Review 44, 89–93.
Koruna, S. (2004) “External technology commercialization – policy guidelines”. International Journal of Technology Management 27, 241–254.
Kumar Wahi A., Kumar Misra R., Shakeel M., (2016) "Why should Indian businesses transition to Enterprise 2.0?" INFO, Vol. 18 Issue: 1, pp.31-55,
Kutvonen, A. (2011) “Strategic application of outbound open innovation” European Journal of Innovation Management, 14, 4, 460-474
Lakshmanan G. T., and Oberhofer M. A. (2010) “Knowledge Discovery in the Blogosphere. Approaches and Challenges”, Social Computing in the Blogoshpere
Lam H. K. S., Yeung A. C. L., Cheng T.C. E. (2016) “The impact of firms’ social media initiatives on operational efficiency and innovativeness”, Journal of Operations Management 47-48 (2016) 28-43
Lassen A. H. e Laugen B. T., (2017) "Open innovation: on the influence of internal and external collaboration on degree of newness", Business Process Management Journal, Vol. 23 Issue: 6, pp.1129-1143
Le Dinh T., Rickenberg T. A., Fill H., Breitner M. H. (2015) “Enterprise Content Management Systems as a Knowledge Infrastructure: The Knowledge-Based
160
Content Management Framework”, International Journal of e-Collaboration, 11(3), 49-70
Lee, C.S., and Kelkar, R.S. (2013). “ICT and knowledge management: Perspectives from the SECI model”. Electronic Library, 31(2), pp. 226-243.
Li S. and Li J. Z. (2014) “Linking Social Media with Open Innovation: An Intelligent Model”, 2014 7th International Conference on Intelligent Computation Technology and Automation
Liang T. P., Chen D. N., Pee L. G., (2013) “The impacts of Open Innovations on organizational performarmacnce: a perspective based on information technology and knowledge ecology” International Conference on Information Systems (ICIS 2013): Reshaping Society through Information Systems Design 5, pp. 4078-4092
Lichtenstein S. and Swatman P. (2003), “Email and knowledge management”, in Proceedings of the Seventh Pacific Asia Conference on Information Systems, University of South Australia, Adelaide, S. Aust., pp. 803-815.
Lichtenstein S. and Parker C. (2006) “Collaborative knowledge creation in electronic mail”, International journal of knowledge and learning, vol. 2, no. 3/4, pp. 279-297
Lichtenthaler, U. (2005), “External commercialization of knowledge: review and research agenda”, International Journal of Management Reviews, 7, 4, 231-255.
Lichtenthaler, U. (2007) “Leveraging technology assets in the presence of markets for knowledge”. European Management Journal 26, 2, 122-134.
Lichtenthaler, U. (2010) “Technology exploitation in the context of open innovation: Finding the right ‘job’ for your technology” Technovation, Vol. 30(7), pp.429-435
Lichtenthaler, U. (2011) “Open Innovation: Past Research, Current Debates, and Future Directions” Academy Of Management Perspectives, 25, 1, 75-93
161
Maitlis S. and Christianson M. (2014) “Sensemaking in Organizations: Taking Stock and Moving Forward” The Academy of Management Annals, Vol. 8, No. 1, 57–125
Mäntymäki M. and Riemer K., (2016) “Enterprise social networking: A knowledge management perspective”, International Journal of Information Management 36 (2016) 1042–1052
March, J. G. (1991) Exploration and exploitation in organizational learning. Organization Science 2, 71–87.
Massey A. P. (2008) "Collaborative Technologies" capitolo 17 di 2008 Handbook On Decision Support System 1
Mauroner O. (2006) “Social media for the purpose of knowledge creation and creativity management – a study of knowledge workers in Germany”, Int. J. Learning and Intellectual Capital, Vol. 13, Nos. 2/3, 2016
Millen D. R., Feinberg J., Kerr B. “Dogear: Social Bookmarking in the Enterprise” CHI 2006 Proceedings, Social Computing 1, April 22-27, 2006, Montréal, Québec, Canada
Mittleman D. D., Briggs R. O., Murphy J, Davis A. (2008) “Toward a Taxonomy of Groupware Technologies” Groupware: Design, Implementation, and Use, 14th InternationalWorkshop, CRIWG 2008 Omaha, NE, USA, September 14-18
Moffett S., and McAdam R., 2003 “Contributing and enabling technologies for knowledge management”, Journal of International technology and Information management, 2(1-2), pp. 31-49.
Müller J. and Stocker A. (2011) “Enterprise Microblogging for Advanced Knowledge Sharing: The References@BT Case Study” Journal of Universal Computer Science, vol. 17, no. 4 (2011), 532-547
Murugesan S. (2007) “Understanding Web 2.0” IT Professional 9(4):34 - 41 · August 2007
162
Newey, L. (2010) “Wearing different hats: How absorptive capacity differs in open innovation”. International journal of innovation management, 14 (4), 703-731.
Nonaka, I. (1994) "A Dynamic Theory of Organizational Knowledge Creation," Organization Science (5:1), pp. 14-37
O'Callaghan R. and Smits M., "A Strategy Development Process for Enterprise
Content Management" (2005). ECIS 2005 Proceedings.
O'Kane P., Palmer M., Hargie O. (2007) "Workplace interactions and the
polymorphic role of e‐mail", Leadership & Organization Development Journal, Vol.
28 Issue: 4, pp.308-324
Olotewo J. (2016) “SOCIAL MEDIA MARKETING IN EMERGING MARKETS”
International Journal of Marketing Research Volume 2 Issue 2
Ou C. X. J., Davison R. M, Zhong X., Liang Y. (2010) “Can Instant Messaging
Empower Teams at Work?” Fourth International Conference on Research
Challenges in Information Science (RCIS)
Ou C. X. J., Leung D. W.L., Davison R. M. (2011) “The impact of Instant Messaging
Tools on Knowledge Management and Team Performance”, M. Chiasson et al.
(Eds.): Future IS 2011, IFIP AICT 356, pp. 131–148
Palacios-Marqués D., Merigó J. M., Soto-Acosta P., (2015) "Online social networks
as an enabler of innovation in organizations", Management Decision, Vol. 53 Issue:
163
Papa A., Santoro G., Tirabeni L., Monge F. (2018) “Social media as tool for
facilitating knowledge creation and innovation in small and medium enterprises",
Baltic Journal of Management
Pasoz P., Chung J. M., Micari M. (2013) “Instant Messaging as a Task-Support Tool
in Information Technology Organizations”, Journal of Business Communication
50(1) 68– 86
Pavitt, K. (2003) “Specialization and systems integration”. In Hobday, M. (ed.), The
Business of Systems Integration. Oxford: Oxford University Press.
Pee L. G. (2018) “Affordances for sharing domain-specific and complex knowledge
on enterprise social media”, International Journal of Information Management 43
(2018) 25–37
Quan-Haase A., Cothrel J., Wellnan B. (2006) “Instant Messaging for collaboration:
a case study of a high-tech firm” Journal of Computer-Mediated Communication /
Volume 10, Issue 4
Riemer K., and Richter A. (2010) “Tweet Inside: Microblogging in a Corporate Context” 23rd Bled eConference eTrust: Implications for the Individual, Enterprises and Society June 20 - 23, 2010; Bled, Slovenia
Riemer K., Richter A., Bohringer M. (2010) “Enterprise Microblogging” Business & Information Systems Engineering December 2010, Volume 2, Issue 6, pp 391–394
Rivette, K. G. and Kline, D. (2000) “Rembrandts in the attic: Unlocking the hidden value of patents”. Harvard Business School Press, Boston.
Roberts J. (2000) “From Know-how to Show-how? Questioning the Role of Information and Communication Technologies in Knowledge Transfer”, Technology Analysis & Strategic Management, 12:4, 429-443
164
Rohajawati, S., Pasaribu, B.I., Gumilar, G.G., and Putri, H.R. (2017). “The emergence of ICTs for knowledge sharing based on research in Indonesia”. Lecture Notes in Electrical Engineering, 424, pp. 817-826.
Samoilenko N., Nahar N. (2013) “IT Tools for Knowledge Storage and Retrieval in Globally Distributed Complex Software and Systems Development of High-tech Organizations” Proceedings of PICMET '13: Technology Management for Emerging Technologies.
Santiago L. P., Martinelli M., Eloi-Santos D. T., Hashiba Hortac L. (2015) “A framework for assessing a portfolio of technologies for licensing out” Technological Forecasting & Social Change 99, 242–251
Saravanakumar M. and SuganthaLakshmi T. (2012) “Social Media Marketing”, Life Science Journal 2012; 9(4)
Scott C. R. and Timmerman C. E. (1999) “Communication technology use and multiple workplace identifications among organizational teleworkers with varied degrees of virtuality”, IEEE Transactions on Professional Communication, VOL. 42, NO. 4
Shivakumar S. K. (2017) “Enterprise Content and Search Management for Building Digital Platforms” IEEE Press Editorial Board, IEEE Computer Society
Soegoto E. S. and Fahreza T. H., (2018) “Email Marketing as a Business Promotional Media”, IOP Conf. Series: Materials Science and Engineering 407 (2018) 012182
Sproull L. e Kiesler S. (1986) “Reducing Social Context Cues: Electronic Mail in Organizational Communications” Management Science, Vol. 32, No. 11 (Nov., 1986), pp. 1492-1512
Stuart, T. E. (1998) “Network positions and propensities to collaborate: An investigation of strategic alliance formation in a high-technology industry”. Administrative Science Quarterly 43, 668–698.
165
Teece, D.J., 1986. “Profiting from technological innovation: implications for integration, collaboration, licensing and public policy”. Research Policy 15, 285– 305.
Teece, D. J. (1998) “Capturing value from knowledge assets: The new economy, markets for know-how, and intangible assets”. California Management Review 40, 55–79.
Teece, D.J. (2007) “Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance”. Strategic Management Journal 28, 1319–1350
Torkkeli M., Tuominen M (2001) “Use of GDSS in technology section: Experiences and findings”, Proceedings of the 34th Hawaii International Conference on System Sciences
Wagner C. (2005) “Supporting Knowledge Management in Organizations with Conversational Technologies: Discussion Forums, Weblogs, and Wikis”, Journal of Database Management; Hershey Vol. 16, Fasc. 2, (Apr-Jun 2005): I-VIII
Waldvogel J. (2001) “Email and workplace communication: a literature review” Language in the Workplace Occasional Papers No 3
Watson A. M. (2017) “Manage Your Social Media in 5 Minutes a Day”, Public Services Quarterly, 13:1, 41-47
Ziegler N., Ruether, F., Bader, M.A., Gassmann, O. (2013) “Creating value through external intellectual property commercialization: a desorptive capacity view” Journal of Technology Transfer, pp.1-20